I read somewhere of a solution and it worked for me.
I went into my sons Microsoft account, not on the xbox but on the website, there I was able to change his date of birth. Once it was saved I logged back into the xbox loaded his profile and Star Wars connected straight away. One happy little fella.
In order to find the email address associated with his account I opened his profile on the Xbox and in Settings, Sign in, Security & Passkey option. I found the email address.
Once I had the address I logged into his Microsoft Account and under Your Profile, Edit Personal Info I was able to change his Date of Birth.
Hope this helps and works for everyone else.
Hi,
didn't work for me... spent days trying to sort this.
The issue is if you originally set up your child's account linked to your own gamertag. if not, great, change dob etc., if so after 10 phonecalls, many 'hangups' from EA advisors , the answer is 'no'.
the only solution I can see is starting afresh with a new gamertag and origina account.
really poor EA, really poor.
