Go into manage game and add ons. Delete the saved data file in there. Restart game. Worked for me.
@ParanoiaHades86 okay there are various workarounds which can or not work with this relatively common issue. At first, could you please tell us the exact workarounds you have tried with the Xbox support? It would be also good to know from which region you are connecting and have you already tried to perform a proper power-cycle of your console by pressing the XBox One icon until the console shuts down and after that, unplugging it from the power-cable for 15 seconds?
There is one specific trick which helped a lot of people, depending on from which region you are connecting from:
1. set your console region to English with USA as location
2. Press the start power button for roughly 10 seconds until the console reboots
3. Check if it is working now (after that, you can change your region settings again)
Cheers
Basti
