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Anonymous's avatar
Anonymous
10 years ago
SolvedApproved

xbox one graphic issues

I'm having graphic issues with the xbox one version. The solo campaign is the worst. The graphics on the players and the background spread out like a spiderweb making it impossible to see who is who ...
  • EA_David's avatar
    EA_David
    10 years ago

    I suspect so, but it'd be up to xbox support to determine this.

    For consoles there's not really a whole lot of steps we can take for troubleshooting things like this and you seem to have gone through them, sorry.

Anonymous's avatar
Anonymous
10 years ago
Approved
I've attached two pictures that show the issue I'm having. All other games work fine on my console. Thanks for looking into this.
EA_David's avatar
EA_David
Icon for Community Admin rankCommunity Admin
10 years ago

@ironmaiden6722 That definitely looks like a rendering failure. Hopefully the issue is with drivers not hardware.

What steps were taken with Xbox support? It sounds like you might need to try as much as a factory reset for something like this.


  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved
    I did a factory reset, cleared Internet and disk caches, deleted gamertags, hard reboots, uninstalled/reinstalled game, changed disc copies of the game, and performed a offline system update diagnostic. Basically I've done everything including the factory reset. Are you saying I need a new Xbox?
    • EA_David's avatar
      EA_David
      Icon for Community Admin rankCommunity Admin
      10 years ago

      I suspect so, but it'd be up to xbox support to determine this.

      For consoles there's not really a whole lot of steps we can take for troubleshooting things like this and you seem to have gone through them, sorry.

      • Anonymous's avatar
        Anonymous
        10 years ago
        Approved
        Ok. Thank you so much for your help with this, you've been awesome!

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