Help with my account, EA doesn't help me with their formularies without return

Hi! I came after talk with EA support and i would like to know about my case, some years ago my account has been hacked and used in a guild after that banida, if you guys can check the ip or id by who can do that to punish him please! I really want to get my account back, i can Help EA with any thing they ask to me, here some print's.

(I had appeal 2 week's ago and i never receive any response.)

CG_LucifersDaddy was going to help me get it back, but he never responded again.

Ally code: 259-613-211

Nickname: Grão Mestre Hawke

Unfortunately i can't login in the account to link an EA account or check my ID.