Forum Discussion

YoungStrats22's avatar
YoungStrats22
3 years ago

Consistent Crashing Post Patch 4 PC

Crashing occurs in Koboh at or around the same exact point since updating to Patch 4. LowLevelFatalError [File:Unknown] [Line: 686] pResource->Map(Subresource, pReadRange, reinterpret_cast<void**>(&...
oDeXimOo's avatar
oDeXimOo
3 years ago

Product: STAR WARS Jedi: Survivor
Platform:PC
Summarize your bug Game Crash
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? game crash after update patch 4. after play around 3-4 min. even if I was change all visual setting to low but still got the same error (EA App)
What happens when the bug occurs? Game Crash
What do you expect to see? Make this game playable again

‌

The game has crashed. Here is the error message:

LowLevelFatalError [File:Unknown] [Line: 686] pResource->Map(Subresource, pReadRange, reinterpret_cast<void**>(&pData)) failed at D:\depot\r8branches\r8release\Engine\Source\Runtime\D3D12RHI\Private\D3D12RHIPrivate.h:1253 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG

please fix this error

  • oDeXimOo's avatar
    oDeXimOo
    3 years ago

    I was try

    - repair game

    - repair ea app

    - clear cache ea app 

    - reinstall visual c++

    - clean reinstall GPU Driver

    - remove game and reinstall 

    but problem still occurs

    • oDeXimOo's avatar
      oDeXimOo
      3 years ago

      My PC Specification

      - Ryzen5 7600x

      - RTX 4070Ti

      - 32 GB RAM

      So I think my PC resource not a problem here and It was working fine before update patch 4

  • RobbyTheBrobot's avatar
    RobbyTheBrobot
    3 years ago

    Constant crashing. I can't play the game. Crashes on opening cutscene, and if i skip it either crashes right after the cutscene or it crashes around when I get to the security droid.

    LowLevelFatalError [File:Unknown] [Line: 686] pResource->Map(Subresource, pReadRange, reinterpret_cast<void**>(&pData)) failed at D:\depot\r8branches\r8release\Engine\Source\Runtime\D3D12RHI\Private\D3D12RHIPrivate.h:1253 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG

    Running windows 11 

    RTX 3080 12gb

    32gb Ram

    Ryzen 5800X

      • sohamkar's avatar
        sohamkar
        3 years ago
        @sesfre7ies3t I have applied the update and tested it. Same results. The game is always crashing / freezing.

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