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Jedijudo's avatar
Jedijudo
2 years ago
Solved

EXCEPTION_ACCESS_VIOLATION Master Thread

I'm having the same issue. Have you found a work around yet? Are you getting a crash report that says "EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000000"? I've tried re-installing to a...
  • EA_Leeuw's avatar
    EA_Leeuw
    2 years ago
    Under investigation. Accepting as solution for visibility purposes only.

    Hi everyone,

    Thank you for the reports.

    It's unfortunate to hear that some of you are getting the "Your Game Failed to Launch" error in the EA app when trying to launch the game via either the EA app - or if you have bought the game via Steam/Epic-, via Steam/Epic.

    We have some troubleshooting steps that can help you in this situation:

    • Check for GPU driver updates
    • Disable video card overlays (think of GeForce Experience)
    • Repair the game in the EA app or Steam/Epic
      • If you've bought the game via Steam, verify the game files like this.
      • If you've bought the game via Epic, verify the game files like this. 
      • If you've bought the game via the EA app, repair it like this: 
        Spoiler
    • Repair EA app (Options > Help > App Recovery)
    • Reinstall EA app

    Please let us know how it goes.

LandFighter's avatar
LandFighter
2 years ago

Product: STAR WARS Jedi: Survivor
Platform:PC
Summarize your bug The games crashes after immediately after the intro splash screen loaded
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Easy, into splash screen loaded
What happens when the bug occurs? the game crash
What do you expect to see? The home page - we I can start to pay

‌

Here is the error the game throws immediately after the intro loads


Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000000

0x00007ffa815e10f0 amdxc64.dll!UnknownFunction []
0x00007ffa815e137a amdxc64.dll!UnknownFunction []
0x00007ffa815e152a amdxc64.dll!UnknownFunction []
0x00007ffa815d769f amdxc64.dll!UnknownFunction []
0x00007ffa8124bb41 amdxc64.dll!UnknownFunction []
0x00007ffa81231d8c amdxc64.dll!UnknownFunction []
0x00007ffa80a70385 amdxc64.dll!UnknownFunction []
0x00007ffa80ac73e8 amdxc64.dll!UnknownFunction []
0x00007ffa80acb36c amdxc64.dll!UnknownFunction []
0x00007ffa80aca2c7 amdxc64.dll!UnknownFunction []
0x00007ffa80ade729 amdxc64.dll!UnknownFunction []
0x00007ffa80ade6ca amdxc64.dll!UnknownFunction []
0x00007ffa80add73e amdxc64.dll!UnknownFunction []
0x00007ffa80a70f9f amdxc64.dll!UnknownFunction []
0x00007ffa808b4f1a amdxc64.dll!UnknownFunction []
0x00007ffa808b4965 amdxc64.dll!UnknownFunction []
0x00007ffa808b2588 amdxc64.dll!UnknownFunction []
0x00007ffa8087182e amdxc64.dll!UnknownFunction []
0x00007ffa8090a8bb amdxc64.dll!UnknownFunction []
0x00007ffa809019b9 amdxc64.dll!UnknownFunction []
0x00007ffa96c795c0 D3D12Core.dll!UnknownFunction []
0x00007ffa96c7d8cf D3D12Core.dll!UnknownFunction []
0x00007ffa96c7a331 D3D12Core.dll!UnknownFunction []
0x00007ffa96bfd7b0 D3D12Core.dll!UnknownFunction []
0x00007ffa96bfef2b D3D12Core.dll!UnknownFunction []
0x00007ffa96bc3220 D3D12Core.dll!UnknownFunction []
0x00007ffa981a246a d3d12.dll!UnknownFunction []
0x00007ffa96c01277 D3D12Core.dll!UnknownFunction []
0x00007ffa96c00237 D3D12Core.dll!UnknownFunction []
0x000000014222b667 JediSurvivor.exe!UnknownFunction []
0x000000014bbabf73 JediSurvivor.exe!UnknownFunction []
0x000000014222fc63 JediSurvivor.exe!UnknownFunction []
0x00000001421f2c49 JediSurvivor.exe!UnknownFunction []
0x000000014221f79c JediSurvivor.exe!UnknownFunction []
0x00000001421da601 JediSurvivor.exe!UnknownFunction []
0x0000000142d21a2b JediSurvivor.exe!UnknownFunction []
0x0000000142d21fdb JediSurvivor.exe!UnknownFunction []
0x0000000141be1f88 JediSurvivor.exe!UnknownFunction []
0x0000000142d615c6 JediSurvivor.exe!UnknownFunction []
0x0000000141d32a37 JediSurvivor.exe!UnknownFunction []
0x0000000141d2da81 JediSurvivor.exe!UnknownFunction []
0x00007ffb1f0426ad KERNEL32.DLL!UnknownFunction []
0x00007ffb1fa0a9f8 ntdll.dll!UnknownFunction []

Crash in runnable thread RHIThread

Hope this helps 

  • Ypolites's avatar
    Ypolites
    2 years ago

    Patch 5 and still crash at splash screen...

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