[OPEN] Game Crashing on Koboh (PC)

any latest update on this thread, just purchased recently Survivor and the freezing at Koboh is still here, need help

Im at the same place and literally cannot progress it crashes either when i get to through the green force field or if im fighting the bugs afterwards. Its so annoying

May 3rd 2024 , still happening, maybe they will change it for may 4th.

hahahaha who am i kidding this is EA

and for folks posting random fixes - no your fixes don't work in the long term, the restart of the game generally fixes, the issue is the game crashes on a DXGI device removal event from windows.

What EA is supposed to do is this Handle device removed scenarios in Direct3D 11 - UWP applications | Microsoft Learn  when nvlddmkm crashes.

It is a fundemental behaviour in windows EA have not accounted for, as per MS guidelines

• DXGI_ERROR_DEVICE_REMOVED: The graphics device has been physically removed, turned off, or a driver upgrade has occurred. This happens occasionally and is normal; your app or game should recreate device resources as described in this topic.

Product: STAR WARS Jedi: Survivor Deluxe Edition
Platform:PC
Summarize your bug: Every time I try to approach Koboh for the first time, the game crashes immediately after the cutscene showcasing the giant blue light.

How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Start a game and progress the story until you are on the mantis travelling to Koboh for the first time. Make sure to collect everything from the starting planet, spending at least an hour there, save at every checkpoint you come across, level up at least 5 times, and edit your character's and BD-1's appearances as well as your lightsabers (doubt all of that's necessary, but perhaps it is). Save on the Mantis, then progress the story for approaching Koboh for the first time. After Cal says "Let's Land" after seeing the strange light and the Mantis approaches the planet, the game will crash.
What happens when the bug occurs? the game shows a still-shot of the mantis in the air for a split second, the audio briefly hangs, then the game crashes and the error report dialogue box appears. See attached screenshot for the error that reads Unhandled Exception: EXECPTION_ACCESS_VIOLATION reading address 0x0000000000000070 . From what I understand, this kind of error is denoting a memory leak unless I'm mistaken.
What do you expect to see? The game not to crash and the story to progress as it should.

Of note, here's a checklist of everything I can remember having already tried. As of yet, nothing seems to have worked.

1. Uninstall/Reinstall the game.

2. Restart PC.

3. Full Power Off PC (including unplugging).

4. Ensure no mods are present or active.

5. Turned all graphics to minimum/lowest possible settings.

6. Made sure it was the only program running.

7. Ran game in Windowed, Windowed Fullscreen, and Fullscreen.

8. Made new save file and progressed until the same point.

9. Disabled DLC.

10. Gave game Realtime, High, and Above Average priority respectively within Task Manager.

11. Ensured all drivers, graphics, and software are up to date.

12. Searched over Google, Steam Forums, and EA Forums for relevant articles.

13. Starting the game from EA app instead of from Steam.

14. Starting the game from the game's Executable file instead of from an app.
15. Installing mods intended to assist in fixing this sort of issue.

16. Verifying integrity of Game Files through both Steam and EA apps.

17. Fresh install of Windows 10.

At this point in time, there is nothing I can find or think of to do in order to fix this issue on my end. My game is essentially hardlocked by this unavoidable crash, so please let me know if there's anything more you need from me to be able to diagnose and resolve this issue.

Also of note, I've been having this issue since the game's launch, and it's still not been fixed. And yes, I tried just an hour ago as well, all the same steps minus a fresh install of windows.

I’m having a similar issue. Twice now in less than a week of owning the game. On this planet my game stops and goes to Xbox Home Screen.  First time was when was going to cantina just before the storyline. The serving was leaving watch tower side mission, got the key and headed to main objective looking for a meditation spot to save. And as making my way bam Xbox Home Screen.  Don’t know if it’s the game (digital) or it’s the system. Barely played 3 days. Had this issue two of those days. 

I'm wondering if should just spam all Australian Gaming groups encouraging owners to lodge a refund request using our Consumer Guarantees. 

This game is Materially not what was promised. It's quality is compromised and EA has shown no willingness to communicate their intentions or provide meaningful support. 

There are a handful of error codes only and they prevent play of the game. If EA/Respawn don't care to fix it, or cannot fix it they need to own that. Money motivates so I suspect a mass of refund demands might get more attention than this forum does.

Every error/crash thread amounts to the same information, attempted fixes, occasional EA mod suggestion that it's the users PC... that's it. 

It's August 20th, last patch was over a month ago. I've never left the first planet.

Still crashes on Koboh. STILL.

I have been trying to play through this game since release...Lately, I can't even play 5 minutes without it crashing.  This has to be the worst video game purchase I've ever made in my 35 years of life.  Even worse than Fallout 76...and that's saying A LOT...