Forum Discussion
2 years ago
Hey @iluminatethesky
They don't seem to make it very easy to contact them... When I finally was able to email them I got this response:
"In order to resume this case, please click “Resume Case” below. Once you resume this case you can add more content such as attachments or continue to contact one of our advisors. Otherwise your case will be autoclosed."
Resuming the case also results in it being paused again.
They don't seem to make it very easy to contact them... When I finally was able to email them I got this response:
"In order to resume this case, please click “Resume Case” below. Once you resume this case you can add more content such as attachments or continue to contact one of our advisors. Otherwise your case will be autoclosed."
Resuming the case also results in it being paused again.
iluminatethesky
2 years agoLegend
There should be an option for live chat as well.
If you're not seeing that, try clearing everything in your web browser(history, cache, etc) and see if that contact method comes up. If not, select a different reason for Contact, such as "Refund" and you should get the option.
They're also available via Twitter @ EAHelp, you can send them a DM.
- iluminate