Community ManagerHey @alertlizard,
We do not handle pre-order bonuses if you buy the game at 3rd party retailers, like Amazon etc. The retailer itself is responsible for that.
Pre-order bonuses are no longer available when the game has launched, as this is no pre-order anymore at that time. The only time pre-order bonuses are available after launch is if you claim the game via EA Play Pro, which is for PC EA app only.
If I did not receive my pre-order bonus from Best Buy, will I still be able to get that even though it’s after the 28th?
doesn't seem like it. seems EA never planned to give us pre order bonus at all. just a lie to get pre order sales numbers for stock holders.
For reference EA, Best Buy support is directly telling everyone to come to you.
They are not only telling people to come to you, but their customer care team is telling us that EA the publisher specifically told them that the codes would be in the game packaging which it is not, and that EA has disabled the codes and that it is already integrated right into the game. So either EA is lying to or misinforming customers, EA is lying to or misinforming Best Buy, or Best Buy is lying to customers. Regardless, the entire situation is a mess and we just want to get the pre-order content. Thanks. 🙂
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