Re: [INFO] Pre-Order & Deluxe Edition content

@risebluesun@EA_MakoSame reply. Best Buy is still giving out two different answers from support depending on who you end up talking to. Their first message is still that the code should be inside the game case, and the second message is that its built into the game, and it will unlock as you play. I am on hold again waiting to try to talk to a third agent now to see if they say anything different.

Thanks for the update @madhalaster, sorry you're not getting anywhere.

Can I ask which region you're in so we can chase that down more with the retailer?

@CraigN471 Can I confirm your retailer and region as well, if you haven't had any luck with your latest chat with support?

@EA_Mako Best Buy USA, California.

For reference I did just got off the phone again with them and here is the conversation I had:

First agent said, "We are having a problem with this and have got many calls and the problem is that the manufacturer gave us no codes for this item to actually give to people.

I will forward you though anyways to the digital department as they are the ones who deal with the manufacturer about this issue."

Second agent at the Digital Department initially seemed to have not heard of the problem, "I will try to pull up the transaction in one moment. Did you check your email to see if it was blocked?", Yes, "Did you check the game package for an insert?" After telling him yes, there is nothing at all in the game case other than the game disc. "I am going to place you on hold for 2 to 3 minutes while I look into this." Once back he said "We have received this call from many people and this is now escalated. We are waiting for the codes from the publisher. Once we get the codes we will be sending them to you via email or through a phone call."

So according to best buy many people are calling about this, it is escalated, and they are waiting for codes to be able to send them out. Both the first tier support said they have no codes, and the Digital Department after looking into it had the exact same messaging, they have no codes and are waiting for them.

Thanks for that extensive update @madhalaster, much appreciated! We'll pass this along.

@EA_Mako Would you be also able to get in cotanct with the retailer from my region that I mentioned before ? If I was to have further trouble with them.

@EA_MakoYes, Best Buy and United States, TX. Mine was a digital PC purchase.

@EA_Mako So I’m in the US and got my game from Best Buy, what should I do now?