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nieco100's avatar
nieco100
9 months ago
Solved

"Something went wrong..." Launching from Epic Games

See attachment, but I get the error "Something went wrong...To continue linking your EA account, head back and start over." in an EA popup window when trying to launch Survivor for the first time fro...
  • EA_Aljo's avatar
    EA_Aljo
    9 months ago

    Hi there, @nieco100 

    This error normally means you're trying to link an account that is already linked to an EA account. An advisor can let you know if that's the case or not. To get in touch with one, please follow the instructions here for opening a case. Thank you.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
9 months ago

Hi there, @nieco100 

This error normally means you're trying to link an account that is already linked to an EA account. An advisor can let you know if that's the case or not. To get in touch with one, please follow the instructions here for opening a case. Thank you.

WoYuSta's avatar
WoYuSta
4 months ago

Unfortunately no. What worked for me was this: when a popup wanted me to login (I was already logged in, so again I logged off; I tried everything the internet suggested, reinstalling both apps, no linking option available, etc.), I typed my login, and then I clicked "I forgot my password." After creating a new password, everything went straight forward. It's a bug, not a user problem. Now, in my EA account settings, I have EPIC GAMES linked; Epic was not present there before.

  • EA_Rtas's avatar
    EA_Rtas
    Icon for Community Manager rankCommunity Manager
    4 months ago
    @WoYuSta Glad you were able to get it sorted I'll be happy to pass this on to the team so it can be investigated for the future.
  • BALLIPRO's avatar
    BALLIPRO
    3 months ago

    I tryed your way and it's not working my 1TB game data has been deleted and im getting this * message right now...

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