Forum Discussion

gencc3's avatar
3 years ago

Stuck on user agreement, can't select options

When I launch the game, it gets to the user agreement screen, but I can't select anything. Keyboard inputs don't work and clicking with the mouse makes the monitor go black for a second then reload. It seems like the game is running full screen but is not the active window? I've tried disabling all overlays but that didn't work. It doesn't recognize that a controller is connected either. Launch is through steam. Drivers are updated. Uninstalled and reinstalled. EA app updated.

12 Replies

  • I managed to fix it. You cannot verify login in VR because it looks like their corporate level guys forced verification on applications that cannot support it.

    • Go to https://myaccount.ea.com/ 
    • Go to your Customer Portal, Security, and shut off "Login Verification". 
    • I also logged in to my EA desktop app but not sure if that plays a part. That got rid of one of the errors I had which was similar.

    You may want to turn it back on after you are done playing. 

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