having an issue getting the game to launch. the game was preloaded but when trying to launch it this morning the EA App minimizes like it's going to launch the game for about 10s then it reappears and the game doesn't launch. it doesn't give any error messages either for why it won't launch (bar one step below)
stuff I've tried to no avail to resolve this is the following
1. repairing the game: library>star wars jedi survivor>manage>repair>after repair finished reboot PC>attempt to launch. 2. EA App recovery: top-left menu>help>app recovery>after EA App closes and reopens rebooted PC> attempt to launch. 3. switched off VPN> tried to launch. 4. Disable antivirus> tied to launch. 5. tried to launch the game with admin permissions. - this one actually gave an error when trying to launch "Your game failed to launch, double-check your connection or try again later" 6. Uninstall both the game and EA App> reboot> reinstall both the EA app and game> attempt to launch. 7. tried 1-5 again after having reinstalled both the app and the game.
drivers are all up to date and my PC more than exceeds the requirements
win 10 pro
CPU:i7-13700K GPU: RTX 4080 RAM: 64.0 GB
Is anyone else having this issue or have any other suggestions on how to get the game to actually launch?
- disable any vpn/proxy - disable any screen capture, Internet video/audio capture software for testing - disable any RGB hardware lightning software for testing - try to launch the game
If it did not help give me a _report_.txt file: in the command prompt (cmd) running with Admin rights enter commands then attach to a message _report_.txt file from the root folder of С:\ drive, then delete this file
Also, try to find some games error/dump files in this dir and attach them too:
"C:\Users\<Your OS user name>\AppData\Local\SwGame" "C:\Users\<Your OS user name>\Saved Games\Respawn\JediSurvivor" "<Steam_folder>\steamapps\compatdata\1774580"
@MADrag0n Hi! I have the same problem wit Jedi Survivor. I've updated all my PC. I used a lot of ways to solve the problem including all your posts (Also, I've disabled Xbox game bar, in addition I used clean boot). Thank you in advance!
I too use Zone alarm and tried launching game with it off and with Zone Alarm permissions (both Ea APP and Game have been given trusted status) No luck either way .I think the issue is with the game and the EA app . Maybe they should of stuck with the Origin App .
I know a ton of people are saying the same thing but I can't get the game to open at all. I've updated my computer, run as administrator (app and game), updated the app (twice), the game, redownloaded it, installed it again and again, and repaired the game so many times I can't count. So when I try to start the game it says its loading then EA App disappears and then reappears right away. That's it, nothing else happens. I got nothing. Other than asking for a refund I have no idea what to do.
ERROR (eax::services::reportHttpRequestFailure) HttpRequest send failed: url[https://api1.origin.com/cloudsync/writelock/####/198300_] code[206] msg[Error transferring https://api1.origin.com/cloudsync/writelock/####/198300_ - server replied: Conflict]
ERROR (eax::services::cloudsync::CloudSyncSession::onRemoteStateRetrieved) [CloudSync] Failed to get S3 lock with statusCode [409] and error message [<?xml version="1.0" encoding="UTF-8"?>
<error>
<code>CS.LC</code>
<failure>
<value>Another lock is currently held by the user</value>
<field>Cloud Sync</field>
<cause>LOCK_CONFLICT</cause>
</failure>
</error>
]
WARN (eax::components::gameLocalServices::ProcessCoordinator::handleTerminalCloudSyncStatus) Post game cloud sync failed to complete, cloudId: [198300_], error [UnavailableLock]
INFO (eax::services::TelemetryDispatcher::Impl::logTelemetryEvent) Telemetry Event: [{"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"params":{"content_id":"198300","end_reason":"normal","entitlement_id":"1015820867197","error_code":"0","game_installed_version":"v-1.0.0.3","is_underage":false,"last_play_date":"2023-05-02","mdm_mt_id":"198300","offer_id":"Origin.OFR.50.0004640","sdur":4,"slug":"star-wars-jedi-survivor","status_code":"None","tlsid":"e146ca29-896b-4775-8d49-d9181a013d1a","user_id":"####"},"taxonomy":"game.sess.exit","throttleCount":0,"timestamp":"2023-05-02T02:22:07.668","weight":0.0}]
ERROR (eax::services::localization::StringTranslator::Impl::substitute) Substitution Parameter %cloudId% Not Found in Translation!
ERROR (eax::services::localization::StringTranslator::Impl::substitute) Substitution Parameter %gameName% Not Found in Translation!
ERROR (eax::services::localization::StringTranslator::Impl::substitute) Substitution Parameter %cloudId% Not Found in Translation!
INFO (eax::services::TelemetryDispatcher::Impl::logTelemetryEvent) Telemetry Event: [{"authenticated":true,"criticalOffline":false,"criticality":true,"disableCulling":false,"enabled":true,"offline":false,"params":{"client_user_type":"external","end_reason":"normal","sdur":4,"status_code":"success","title_launch_source":"client_game_hub","tl_entitlement_id":"1015820867197","tl_master_title_id":"198300","tl_offer_id":"Origin.OFR.50.0004640","tl_vers":"v-1.0.0.3","tlsid":"e146ca29-896b-4775-8d49-d9181a013d1a"},"taxonomy":"title_close","throttleCount":0,"timestamp":"2023-05-02T02:22:07.668","weight":0.0}]
INFO (eax::services::TelemetryDispatcher::Impl::logTelemetryEvent) Telemetry Event: [{"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"params":{"cloud_id":"198300_","content_id":"198300","entitlement_id":"1015820867197","game_installed_version":"v-1.0.0.3","is_monitored":true,"is_underage":false,"mdm_mt_id":"198300","offer_id":"Origin.OFR.50.0004640","priv":"false","slug":"star-wars-jedi-survivor","title_launch_redir":"steam","title_launch_source":"client_game_hub","tlsid":"e146ca29-896b-4775-8d49-d9181a013d1a","type":"PostGameTermination","user_id":"####"},"taxonomy":"game.cloud.strt","throttleCount":0,"timestamp":"2023-05-02T02:22:07.702","weight":0.0}]
INFO (eax::services::TelemetryDispatcher::Impl::logTelemetryEvent) Telemetry Event: [{"authenticated":true,"criticalOffline":false,"criticality":true,"disableCulling":false,"enabled":true,"offline":false,"params":{"area":"DiscordModule","code":"404","mesg":"{\n \"error\" : {\n \"code\" : \"NO_LINKAGE_FOUND\"\n }\n}"},"taxonomy":"socl.erro.info","throttleCount":0,"timestamp":"2023-05-02T02:22:07.736","weight":0.0}]
INFO (eax::services::TelemetryDispatcher::Impl::send) Telemetry event discarded due to stochastic culling: [socl.erro.info]
INFO (eax::services::TelemetryDispatcher::Impl::logTelemetryEvent) Telemetry Event: [{"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"params":{"cloud_id":"198300_","estr":"<?xml version=\"1.0\" encoding=\"UTF-8\"?>\n<error>\n <code>CS.LC</code>\n <failure>\n <value>Another lock is currently held by the user</value>\n <field>Cloud Sync</field>\n <cause>LOCK_CONFLICT</cause>\n </failure>\n</error>\n\n","http_code":409,"type":"AcquireLock"},"taxonomy":"game.cloud.lock","throttleCount":0,"timestamp":"2023-05-02T02:22:07.804","weight":0.0}]
INFO (eax::services::TelemetryDispatcher::Impl::logTelemetryEvent) Telemetry Event: [{"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"params":{"cloud_id":"198300_","content_id":"198300","entitlement_id":"1015820867197","error_code":"UnavailableLock","game_installed_version":"v-1.0.0.3","is_monitored":true,"is_underage":false,"mdm_mt_id":"198300","offer_id":"Origin.OFR.50.0004640","priv":"false","slug":"star-wars-jedi-survivor","title_launch_redir":"steam","title_launch_source":"client_game_hub","tlsid":"e146ca29-896b-4775-8d49-d9181a013d1a","type":"PostGameTermination","user_id":"####"},"taxonomy":"game.cloud.erro","throttleCount":0,"timestamp":"2023-05-02T02:22:07.806","weight":0.0}]
INFO (eax::services::TelemetryDispatcher::Impl::logTelemetryEvent) Telemetry Event: [{"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"params":{"dur":447,"indev":1},"taxonomy":"boot.spa.load","throttleCount":0,"timestamp":"2023-05-02T02:22:08.145","weight":0.0}]
Error with preserveLaunchRequest data file (PLR) in the <EALaunchHelper.log>:
ERROR (eax::apps::ProtocolParser::parseUrl) Unhandled protocol=[]
ERROR (eax::services::localStorage::logOnError) Operation [reading]: Could not find file or could not create containing folder for category "PLR", file path [C:\ProgramData\EA Desktop\PLR\production\9fb714fb356ba40c4d08489380216e07b80657caffbed234d7e91b8b2928eac4\PLR]
WARN (eax::apps::loadLaunchRequestData) Could not load preserveLaunchRequest data file.
