Аccount recovery
Dear Customer,
As part of our efforts to help protect the security of your account, log in access to your Star Wars: The Old Republic game and website account has been temporarily disabled. We have taken this step as we have detected suspicious activity on your account during on-going standard systems analysis. While you will still be able to view swtor.com, including the community forums, you will not be able to log in to view your account information or post on the forums. We apologize for any inconvenience this may cause you and hope you will understand that we are taking this action to better protect your personal data.
In order to ensure that your account is secure, we would request that, before you contact us, you complete a full scan of your computer system using an up-to-date Anti-Virus program. You can find suggestions for the commonly used programs on our Help Center here:
http://help.ea.com/en-us/help/account/how-to-maintain-account-security
Once you have completed this system scan, to regain access to your account please contact our Customer Service team on:
For details on how to contact SWTOR support you can follow the steps outlined in this article here: How to get help with STAR WARS™: The Old Republic™
[CM Edit - Edited post to provide an article on how to contact support for STAR WARS™: The Old Republic™ - EA_Illium]
Please note: Calls made from landlines are local-rate, while those made from mobile devices may be subject to additional charges from your provider.
I received this message back in 2018 and since then I have not been able to unlock my account. I live in Ukraine, and I can not contact support on these numbers, or some other. I never lost access to mail, there were no hacks. How can I regain access to my account?
