Support level is worse I ever encounter.
My Problem I tried to link my Star Wars: The Old Republic (SWTOR, an online game) account to my Electronic Arts (EA, the company that owns the game) account using my updated email. I also wanted to change my SWTOR account name to something new. On the SWTOR site, it showed this error message: text EA Account Email: ******@disabled.ea.com As your SWTOR account was created prior to mid 2019, it has been linked to an EA account that you can log into. Your EA account is associated with the above obfuscated email address, which may be different from your SWTOR email address. Link Status: Error In order to make purchases on the website, you must have an active EA account linked to your SWTOR accounts. Please view the “How to reactivate an inactive EA account” page to fix your account or contact SWTOR Customer Support. I needed them to unlink the old disabled account and link the correct one, since both use the same email now. How Agents Messed Up Most agents did not get my problem. They asked questions that had nothing to do with it, ignored my details, and kept making me repeat things. Here is what went wrong with each: Jeshua Miguel: Said no visibility of my description, asked to repeat, threatened to end chat over my frustration, closed without help. Roie Christian: Asked for name and email again, said details missing, asked to elaborate after I said I did, closed after I updated description without answering. Varun (first): Saw it was linking, asked for platform, sent code, but redirected to SWTOR link that goes back to EA. Mamta: Could not see previous chat, asked for issue, disconnected for "idle" even when I responded. Varun (second): Greeted, then disconnected. Jeshua Miguel (second): Asked for name and issue again, disconnected. Jitesh: Checked conversation, asked what I want, disconnected for idle. Prince: Asked for email and access, asked if new platform (not), disconnected. Vikas (second): Thought it was changing EA ID (wrong), asked for error screenshot (no error), redirected to SWTOR, said no disabled account (there is), asked Steam nickname (unrelated). John Angelo: Thought only name change, redirected to SWTOR in-game ticket, but that points back to EA. Akash: Thought changing email (wrong), transferred to team. Avinash: After transfer, asked to elaborate, checked, asked short explain, disconnected. Vikas (third): Sent code, asked where bought Star Wars (not relevant), asked Xbox tag (wrong), confused with Battlefront, said SWTOR not on account, said can't relink per policy. They kept redirecting to SWTOR support, but SWTOR site says: "All Star Wars™: The Old Republic™ support is now located at EA Help. Please visit help.ea.com for assistance." So it is their job, but they avoid it. What Happened Overall This wasted hours of my time with loops and disconnects. Agents need better training, and the system is broken. I want them to fix the link by unlinking disabled.ea.com and connecting the correct one. Has anyone had this issue? How did you fix it? How else can i send complain to EA staff ? This is ridiculous level of help.
Untrusted Computer
Hi I know my uid and pwd. But I changed my computer and now it says the follow, We don't recognize the device you are using. We have sent a One-Time Password to the email address associated with your account. Please enter the One-Time Password to continue. Well that e-mail never arrives have tried to do this 50 times now over like a week. Is it possible to login in some other way? Or disable this verification?
One Time Password not being sent
I've just come back from a break and have tried to log into the game, I know my Display Name and Password, however its requiring a One Time Password that is never being sent. I've done all the obvious stuff, checked spam, blocked senders etc... I'm not really sure what I'm meant to do from here, I've gone to the help site and the only way to submit a ticket is in game, which obviously I can't.SWTOR: KotFE - Chapter X Overwatch East Approach Map will not update
This bug prevents exploration of Zakul from being completable, and have now reset & replayed this chapter a total of 5 times without being able to resolve a workaround. I have already completed the explansion in Story Mode once on a different character without being able to complete exploration of Zakul & the bug has reappeared in my Veteran Mode run through, I had not previously skipped anything on either the prior or this character "Xanixa" (Facesmasher Legacy) on the Darth Malgus server. I have tried all of the following suggestions and I still cannot get the map for this area to update. The "Chapter I" Trick: The most reliable community fix involves starting Chapter I (The Hunt) of Knights of the Fallen Empire. Launch Chapter I and play through the initial intro scene until the tutorial alert pops up. Once that appears, you can safely exit the chapter and return to Chapter X; the Overwatch map should then update correctly. Reset the Phase: If you are currently inside the instance, leave the area. Right-click your character portrait, select Additional Commands > Phase > Reset Phase. This may clear the trigger error preventing the map update. Refresh the Map UI: Sometimes the map is actually explored but the visual UI is stuck. Try repeatedly opening and closing the large map (default key M) after entering the area to force a refresh. Check Mission Log Redundancy: Check if you have both Chapter X and Chapter XI active in your mission log simultaneously. This is a known symptom of the bug; if so, you may need to reset the Chapter X mission entirely from your log to fix the progression triggers. Manual Exploration: Some players have reported success by using a mount to drive through every corner of the landing platforms and entrance, rather than walking, which can sometimes trigger the discovery where on-foot movement failed.
Login Failed due to Invalid Captcha
I am trying to log into my account after resetting my password but get the error at the top of the login screen: Login Failed due to invalid captcha. I've tried disabling extensions and using a different browser to include mobile and get the same issue until it says failed due to multiple logins. I do not have a security key set up. I'm just trying to link my steam account to SWTOR so I can subscribe.Paysafecard payment Problem SWTOR
I bought a 40,-EUR Paysafecard yesterday and wanted to use it to buy Cartel Coins. So I went to the Website and selected everything, I typed in the Code and I saw that everything was fine, the Code had the 40,-EUR on it and it looked good. Now a Day later, the Coins havent arrived and when I check my Payment History I see a failed Order. I wrote to Customer Service ingame and all in all im at my latins end.
PERMANENTLY BANNED for using a Spanish Translation Patch.
I am posting this here because the automated support system is not listening. I want the community and the developers to see how Spanish-speaking players are being treated. I was permanently banned today. My crime was using a community-made text translation patch to understand the game story. I am not a hacker; I am a fan who has been waiting since 2014 for an official translation that Broadsword/BioWare never provided. What makes this even worse? I just spent 60 usd on a 60-day subscription and Cartel Coins only 48 hours ago. Is this how you treat paying customers? You take our money and then ban us for trying to read the lore? MESSAGE IN SPANISH: Escribo esto con una indignacion absoluta. He sido baneado permanentemente por el simple hecho de querer jugar en mi idioma. Es una verguenza que en 2025 nos traten como criminales por usar un parche de traduccion de textos que no le hace daño a nadie. Gaste mi dinero hace dos dias y la respuesta de la empresa fue cerrarme la cuenta. Si Broadsword sigue baneando a los latinos por querer entender la historia, nos estan diciendo claramente que no nos quieren en su juego. No somos hackers, somos fans ignorados por mas de una decada. I demand a human review of my case. Stop flagging localization as a cheat. It is a necessity because you failed to support our language. VASHESTMPIDA [edit: email address removed]WTF Is this support??? Character Transfer missing??
WWTFF am I supposed to do?? It says to make a ticket in game.. but then it says SUBSCRIBE?? WTFF?? Then the Advisor on the phone said to email [edit: email address removed]?? 2 weeks later no response?? Where the **bleep** is the free character transfer I had???????????I found out only today my email i had been using suddenly shut down.
I found out only today my email i had been using suddenly shut down. I have been playing swtor for over a decade now, I cant sign in at all because for some reason it doesn't recognize my computer after playing on it the past few years. Please I need help fixing this. To change my email I need to sign in to the account but to sign in to the account I need to access my email. Please help 🙏.
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