Anyone else get a false ban?
tl;dr - 7 day ban for supposedly doing an exploit, except I have no problem throwing money at the game so I have no REASON to do the exploit. I played just fine yesterday afternoon. Went out to see ...
Forum Discussion
If you send an email to swtoraccountdisputes @bioware.com discussing in detail your issue to them then they should reply back telling you know exactly why you were suspended and if you did in fact get a false positive they can un suspend your acccount. The community service representatives on the phone do not deal with account issues that violate terms of service
That's great and all, but thus far, I've gotten 1 response from swtoraccountdisputes and it's above. They're accusing me of something I didn't do and I'm not going to take it, up to and including chargebacks on my credit card. Over the last 3 weeks I've paid somewhere in the range of $200 to this game - I'm not going to let them 7-day ban me, have that blemish on my "record" and keep that $200. If that means I lose access to my Origin account as well (and I'm well aware it will), then I'll also go ahead and get a chargeback for the last game I bought, which happened to be Star Wars Battlefront.
I'm not an idiot and I'm not here to shell out money only to get shhhhh on.
Apparently one of the things they initiated a lot of bans on recently was (apparently) there was a way to 'stack' the armor/other packs in the CM to only pay full price for one, and get the rest free - this is why many of them were removed while they fix the issue. If you bought anything from the CM and this happened, (once or more) it is highly likely some of the people calling false positive for bans were hit for that reason.
From what you described, I don't think you're one of the individuals who did this, most of them were hit with 30 day + bans and loss of all items etc from what I recall of one of the posts.
There was an exploit for reselling an item from vendors where you could buy them for just 1 credit and resell for more to the vendor, but if I remember right the bans for that would have already been over and done with at this point as well...
You will definitely want to try contacting CS about this in more depth if you want to keep playing even after the ban is off so you don't have that exploit on your history. I get being frustrated with this (I'd be... pissed... with the gree event going on right now if I missed out on it), but I definitely would not be willing to lose the account based on a false positive for an exploit.
@Manathayria wrote:
Apparently one of the things they initiated a lot of bans on recently was (apparently) there was a way to 'stack' the armor/other packs in the CM to only pay full price for one, and get the rest free - this is why many of them were removed while they fix the issue. If you bought anything from the CM and this happened, (once or more) it is highly likely some of the people calling false positive for bans were hit for that reason.
From what you described, I don't think you're one of the individuals who did this, most of them were hit with 30 day + bans and loss of all items etc from what I recall of one of the posts.
There was an exploit for reselling an item from vendors where you could buy them for just 1 credit and resell for more to the vendor, but if I remember right the bans for that would have already been over and done with at this point as well...
You will definitely want to try contacting CS about this in more depth if you want to keep playing even after the ban is off so you don't have that exploit on your history. I get being frustrated with this (I'd be... pissed... with the gree event going on right now if I missed out on it), but I definitely would not be willing to lose the account based on a false positive for an exploit.
Actually, the current exploit was a vendor bug similar to the chair exploit. It had nothing to do with Cartel Market items.
And the reason they removed the Bronze/Silver/Gold packs is just to push the sales of the Alliance Pack, and potentially restructure the BSG packs so that they are bought more often when they are put back in.
I'd recommend contacting the Community Managers directly on the forum, they can look into this and find out what's wrong when Customer Service won't help. Send them a PM at http://www.swtor.com/community/private.php?do=newpm&u=1632719 and http://www.swtor.com/community/private.php?do=newpm&u=11432032 and be persistent. They get tons of PMs so there's a 90% chance they will miss your PM, just keep sending the same PM every few days until they respond.
Thank you for the reply Raidell but one cannot post on the forums in any way while a suspension is in place.
The latest update on my situation is that I have received the "auto-response" email that NinjaFatBoy did stating after their "thorough investigation" my account remains suspended. Given the conspicuous absence of any information pertaining to a dispute resolution process in that email I'm not confident I'm going to get any kind of positive outcome while my suspension is in place, if at all, however I will not be letting this go. I may take you up on your advice Raidell, once my forum access is restored.
