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TinyTinyDwarf's avatar
TinyTinyDwarf
8 years ago

Boku redirection strategy error: Boku is disabled for the current context

Hello I am attempting to purchase 450CC through SMS payment. Yet it hasn't worked for over a month now. I only receive this aforementioned message.  Any help would be greatly appreciated!
EA_Kipling's avatar
EA_Kipling
Icon for EA QV Team rankEA QV Team
8 years ago

@TinyTinyDwarf The Redirection Strategy Error is usually related to existing payment methods that are attached to your account.

Could you go to swtor.com and log on, go to My SWTOR -> My Account -> Subscription -> Show your payment history, and then delete all of your saved payment methods from there.

Then do the same thing on your EA account using https://myaccount.ea.com -> Payment Methods, delete all of them.

Then relog and try to make the purchase on swtor.com, hopefully it should work.

  • TinyTinyDwarf's avatar
    TinyTinyDwarf
    8 years ago
    Did all of that. Deleted the payment methods on both EA account & SWTOR.

    Nothing changed. Except I see now that SWTOR considers all Boku attempts as 'FAILED'.

    Is there no possible way to enable Boku on your end?

  • EA_Kipling's avatar
    EA_Kipling
    Icon for EA QV Team rankEA QV Team
    8 years ago

    @TinyTinyDwarf Sadly that's not something we can do over the forum. Can you give the account and billing team a call so they can investigate and get it fixed for you?

  • TinyTinyDwarf's avatar
    TinyTinyDwarf
    8 years ago
    Attempting to call them, but I don't think it works. Or at least I don't know who to call when I'm situated in Sweden. Whenever I call the number that is intended for Swede's, It's as if someone's shutting off the call on the other end?

  • EA_Kipling's avatar
    EA_Kipling
    Icon for EA QV Team rankEA QV Team
    8 years ago

    @TinyTinyDwarf Sorry for the delay, I missed your reply. Were you able to get the issue sorted out?

    If you still need to call in, both +442030141826 or +18553452186 should work from Skype.

  • TinyTinyDwarf's avatar
    TinyTinyDwarf
    8 years ago
    I'm afraid not. Still working on it.

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