will be about 8 hrs before can follow up , that is when they are online for the day
ok not sure what was uploaded however the required infos are missing .
So they need the steam id and the purchase history and username must be visible . so if you can upload them via the same ticket and send them an email by replying to the previous email to let them know .
would recommend taking the screenshots from your pc using snip etc
steam requirements where detailed in the sticky https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
gametime has been added , so you should be good now
Hi!
I have the same problem, idk if it would be too much to ask if you could see if my emails are arriving... I had a ticket opened but nothing has been resolved... it has been days now lol. My username is Vonestoner.
Support confirmed the email is there , it is in the queue for an agent now
