Forum Discussion

DTotorych's avatar
7 days ago
Solved

Cannot log in due to account being suspended

Just to try and get a non-bot answer: no, I have not, to my knowledge, violated any ToS. No, my account has not been hacked (I have been playing just fine yesterday). I have not received any notices of suspension with the reason why. 

Also, no, I cannot call the help line, as I am not in any of the countries that have them.

Please explain why I have lost access to the game I pay subscription fees for, ASAP.

  • you need to wait for a reply from the studio regarding the locked swtor accounts, nothing further is required at present.

    If you have received an email from the TOS team then that is a different issue, if you have not received an email, the account is still being investigated

16 Replies

  • Same since yesterday. Mailed the support team and all that, got no answer yet though... 

  • m0yac2jhg4tf's avatar
    m0yac2jhg4tf
    6 days ago

    I got same issue in this last 24 hours, i sent an e-mail to CS and just now decided to try again to login on website. IT WORKED! Ban were revoked and i can play again as it was before!

    No replies in my mailbox apart from that my ticket was created and started investigation.

  • The account is unblocked. There were still no notifications in the mail. Well, thanks for that.

  • nootsie69's avatar
    nootsie69
    Seasoned Newcomer
    3 days ago

    My account was unsuspended some time on Friday (I was able to login and play,) but didn't get an email telling me it was until today/last night. Of course they didn't say why it was suspended in the first place except for a general explanation "Due to a global issue." WTF does that mean? LOL

  • Cryjax503's avatar
    Cryjax503
    3 days ago

    Pretty much the same , 28th was suspended , no email notice nothing , contacted Customer service where they replied "we know of issue working on it - cant tell exactly when" Today 3d of march i received notice about my account being permanently banned for using cheats/ hacks and ingame glitches and bugs, i gave a try to log in and successfully logged in the launcher and even managed to launch game itself , but after loading screen it stopped at server list screen , cause whenever i try to join any of available server error pops up askin to use in game "help" tab - i tried it and it said that i am not a subscriber (tho i should be till 13th of march ) Contacted support again - same guy replied "well if you wanna discuss your acc ban contact swtoraccountdisputes@bioware.com." TO which i also mailed today and now just waiting for an answer cause i never used any cheats of any sort.Also i am still unable to login into SWTOR site.

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