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Jyniver's avatar
9 years ago
Solved

Can't acess my swtor account

How the h*ck do I acess my accout?

I lost my mobile app authenticator ages ago

  • @Jyniver

    If you know the username and password then leave the security key blank, the next screen should have a "lost your security key ?url you can follow to remove the key.

    If stuck then best to phone CS to remove the key manually

    See db woodynz post here with a link to numbers and how to use skype if you have it.

    Using skype with that contact is a free call to the best of my knowledge, that number is only available as per the hours listed (Support available from 9.00 CT - 21.00 CT) so need to confirm time zone etc.

1 Reply

  • @Jyniver

    If you know the username and password then leave the security key blank, the next screen should have a "lost your security key ?url you can follow to remove the key.

    If stuck then best to phone CS to remove the key manually

    See db woodynz post here with a link to numbers and how to use skype if you have it.

    Using skype with that contact is a free call to the best of my knowledge, that number is only available as per the hours listed (Support available from 9.00 CT - 21.00 CT) so need to confirm time zone etc.

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