Forum Discussion
To fix the account You need to reset the password on the linked EA account that account uses the same email as on your swtor account
use the following link (insert the swtor email) to reset the password then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
- 3 years ago
I do not have a linked EA account. My EA account and SWTOR account use the same email.
- proxos6663 years agoHero+
using the same email does not create an account linkage as per https://help.ea.com/en-nz/help/star-wars/star-wars-the-old-republic/swtor-account-linked
If you follow the directions i have provided to reset the password on the linked EA account you will be able to purchase again
unless you have recently changed the email on your swtor account in which case it needs to the original email used to reset the password
- 3 years ago
I have followed your instructions. I followed those instructions before I even posted here.
Here is the steps I had done previously
1. Attempted to reset the password of the linked EA account - never received the reset email, checked spam folder also
2. Changed the email in SWTOR to match the EA account that I login to when playing other EA games on my XBox.
3. Attempted to change the password on the EA account that now matched SWTOR.
4. Changed the email in SWTOR back to original
5. Attempted to reset the password on the EA account for the email in SWTOR - same result as step one - never received the reset email