Can't recover account
First of I haven't played SWTOR or attempted to login since around summer of 2012. Needless to say I have forgotten and have no written down record of the password or security key (not an ideal start...
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Afraid still nothing since last Monday and after 3 phone calls to support!
What I don't understand is why they don't donas blizzard do and use photograph ID... It's the most full proof way, scan passport with important stuff blanked out same as blizzard and I'm sure other developers do.
What I don't understand is why they don't donas blizzard do and use photograph ID... It's the most full proof way, scan passport with important stuff blanked out same as blizzard and I'm sure other developers do.
Now almost 3 weeks and no response or resolution, absolutely atrocious customer service, clearly do not give a * about their customers one bit!!
- Approved
Latest update in the lost account saga... Completely stone walled! Despite setting up 5 security questions at inception of account back at release they refuse to ask anything other than favourite author and actors last name!! Its been 4 years, why would I set-up security questions which would change with time, age and preferences, my account has most definitely been hacked/compromised and information has been changed.
The complete lack of empathy or willingness to help by your customer service teams is atrocious, verified by despite pleading and being as polite as possible I have been hung up on twice tonight, phone calls after being on hold lasting no more than a few minutes. How much effort have they really managed to put into recovering this account in such a short time.
I'm beyond disgusted and enraged by the worst customer service I have ever encountered, bone idle, lazy and clearly have the bare minimum training. Two have only 1 protocol in place to verify and recover an account... two security questions is border line insane... why cant I just scan and email photo ID... why do you not respond here or to the various emails I have sent over the last 4 weeks!!
Disgusting treatment, bioware the latest games developer to sell out!!!
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