Can't redeem code

Question

I'm trying to redeem a code but can't because when I do this message pops up.

"There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance."

Can anyone help? I already tried changing my ea and swtor account password but nothings changed.

proxos666 · Answer

@mikachen2003&nbsp;

swtor username ?

mikachen2003 · Answer

It's mikachenxxl&nbsp;

proxos666 · Answer

@mikachen2003&nbsp;

You will need to call swtor support when the lines are open , they can assist fixing the account issue you have

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/48...

mikachen2003 · Answer

Just to make sure you did use mikachenxxl as the username right? I accidently posted a wrong one

proxos666 · Answer

@mikachen2003&nbsp;

Yes , the other account you posted was fine although had no characters

English line should be available on Monday , french and german line will be closed though

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