Can't Subscribe to SWTOR

@fxtone 

The issue is the linked ea account which is needed for purchasing on that swtor account has been deleted and its data has been wiped , the email address that is needed to recover that account has already been used on another ea account, so swtor support now need to put a new email address when recovering the deleted ea account, they will only do that on the phone.

your only remaining option is to create a new swtor account, purchasing will work in the new account.

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@proxos666 wrote:

@fxtone 

The issue is the linked ea account which is needed for purchasing on that swtor account has been deleted and its data has been wiped , the email address that is needed to recover that account has already been used on another ea account, so swtor support now need to put a new email address when recovering the deleted ea account, they will only do that on the phone.

your only remaining option is to create a new swtor account, purchasing will work in the new account.

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Strange, i don't recall that i deleted any EA accounts. As far as i know i only had one and it was working okay after i logged in it after 2 years.

anyways, if there are no resolutions, i rest my case. EA or BioWare will need to implement a fix for everyone affected, not expect people to call in.

thanks

@Ruptxre 

is flagged to check the account, response will be in about 12hrs when support are online for the day

@Ruptxre 

The issue is where you are located , see https://www.ea.com/news/update-on-electronic-arts-titles-in-russia-and-belarus

We have made the decision to stop sales of our games and content, including virtual currency bundles, in Russia and Belarus while this conflict continues. 

Piggy backing on this thread.

I also can't subscribe on my SW:TOR account despite having reset both accounts' passwords: xilni on both accounts.

@xilni 

To try and restore the deleted and wiped EA account

You need to reset the password on the wiped linked EA account  that account uses a Me.com email so its a different email to the Gmail email used on your swtor account, using the same email on accounts does not create an account linkage

use the following link (insert the Me.com email) to reset the password then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

Cannot subscribe on my account username- oyedi 

getting an error

@TkRoxy 

flagged to check the account, response will be in about 10 hrs when support are online for the day

@TkRoxy 

The Linked EA account with the persona cliffa101 has been disabled and its data has been wiped

use this link  to try and restore the account the email needed is a Gmail email address (so its not the email used on the Swtor account and the ea account TkRoxy your posting on now)

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared.

@Adya_chan 

You will need to call swtor support when the lines are open to fix that account, it should be a quick easy fix though

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message

otherwise your only remaining option is to make a new swtor account

@proxos666 my account is over 10 years old, with progress so huge that making new account is really brainless idea and im not gonna make international call for something thats not my fault so no worries.. if it cant be fixed like this im just not gonna play xD thanks for replying tho, have a nice day.

@Adya_chan 

your choice, but it can only be fixed by phoning due to the issue, if it could be fixed any other way it would be offered

hope you find another great game to play

I cannot subscribe i tried 3 times my Swotor Account name is Vulkath i get failed error

@Saemrath 

there is a known issue with credit cards out of denamrk, best to use that card via paypal 

otherwise link the swtor account to a steam account and purchase via steam

so you suggest i try out paypal? i can do that no problem see if it works im not an expert in paypal tho so i will see how it goes
how do i link my account to steam just in case i need to do that?

reason i wanna sub is so i can get the latest experiences in Swotor best regards Saemrath

@Saemrath 

glad to hear sorted now, regarding steam linkage see https://help.ea.com/en-tr/help/star-wars/star-wars-the-old-republic/swtor-on-steam/

I keep getting errors while trying to subscribe.
I use a Ukrainian card, and when I checked with the bank, they said there was an error because EA tried to charge with russian currency, which is blocked in Ukraine; hence the bank rejects such transactions. I haven't found any other way to report it, so I write it here. How do I get EA to charge with normal currency?
Not to mention how ridiculously irritating this situation is considering russian aggression against Ukraine.

@lekanora 

Ukraine purchases where adjusted to purchase in euro after selecting a purchase

You maybe best to link your swtor account to steam and purchase via https://help.ea.com/en-tr/help/star-wars/star-wars-the-old-republic/swtor-on-steam/

if you provide your swtor account displayname i can flag to check the account for issues

Attached is the screenshot that shows that is definitely not euros.

Account name: Reuteris

@lekanora 

not much can be done, likely be ISP based unfortunately  , best to link swtor to steam and purchase via steam

other then that you can try a VPN set it to ukraine and see if it changes to euro

@proxos666 

Hi!
I have similar problem. I couldn't buy a subscription through the website because of the message, i tried via Steam, the purchase was sucesfull but the game still doesn't trat me as a subscriber.

Could you verify what's going on ?
My display name is Trociniarz

Thank you in advance!