Can't Subscribe to SWTOR
Hello, I have a problem with subscribing. How to solve this error message? There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact cust...
Forum Discussion
To fix the account issue, You can try to reset the password on the linked EA account that account has been disabled (so it is not the EA account your posting on now)
The linked ea account uses a "different email" to what is now used on the swtor email account, that email is a gmail.com email address
use this link (insert the gmail.com email address into that link) to reset the password then login on that EA account to fix the swtor account for purchasing
Be sure to use incognito mode with chrome or delete the browser cache and cookies to be sure it isnt cached
if you dont have access to that email, you will need to call
i have the same issue, cant subscribe to SWTOR. shows this error: "There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support for further assistance."
i have tried to reset the EA account passwort, tried to change the SWTOR email to the one used for the EA acc, tried to use the same PW for SWTOR and EA. Cleared the cookies, used a diffrent browser (firefox on pc and chrome on smartphone), tried to use privat mode on both. no steam.
nothing works. SWTOR-Name: "Lashlay" EA-Name: "FalconDS9"
maybe this just means i should not spend any more money here...
to fix the account issue on that swtor account, you will need to call swtor support when the lines are open
Hi
I also have the message "There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support for further assistance." when trying to activate an SWTOR subscription. I have reset passwords and tried other browsers and still not working.
SWTOR name "Jaemmys" EA ID "HolgerDenStore"
The issue hasn't changed from last year https://answers.ea.com/t5/General-Discussion-Technical/There-is-an-issue-with-your-Electronic-Arts-account/m-p/13181932#M105369
To fix the account You can try to reset the password on the linked EA account persona "jumblehumble" (so not the ea account you are logged into now) that account uses a "different" email (it uses a torsbo.com email) then what is used on the swtor account now
use this link (insert the torsbo.com email address into that link) to reset the password then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
If you dont have access to that email address you are best to call swtor support when the lines are open they can update the email used on that ea account
https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/48...Hi there, im also running into the issue when attempting to purchase a subscription, im receiving the message "There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support for further assistance."
SWTOR name - Jimmooo
EA - Jimmo95
To fix the account issue, You can try to reset the password on the linked EA account that account uses the same swtor gmail email address
use this link (insert the swtor gmail email address into that link) to reset the password then login on that EA account to fix the swtor account for purchasing
Be sure to use incognito mode with chrome or delete the browser cache and cookies to be sure it isnt cachedHello there!
I am unable to subscribe. Tried both ways with either Paypal or Credit Card. Both cases it fails, saying "unexpected error" when verifying the payment in the very end. Bank says the card is in perfect order, no problems there. Paypal works on everything else.
Tried resetting my EA account password succesfully, tried incognito mode. Nothing helps. I am really hesitant to try via Steam because of past problems of me not being able to cancel subscription and paying 3-4 months for nothing because of that.
Anything I could do other than what I have already tried? Is the Steam route the only possibility? Would really love to play the game but with the sub extras.
EA name dfuncta
SWTOR funkkis
e. Seems I managed to tip toe my way around the problem by having Paypal balance to buy a bundle with 60 days game time.if the account is disabled, steam purchases will not add to the swtor account, the linked ea account may not be the EA account your posting with now, hence password reset doesnt help
Common for this issue is that the linked ea account has been disabled needing a password reset, that EA account likley uses the same email address you have used to create the swtor account originally, so if you have changed the email on the swtor account though, try using the original email used on the swtor account
use this link to reset the password then login on that EA account
Be sure to use incognito mode with chrome or delete the browser cache and cookies to be sure it isnt cached if purchasing on swtor.com
otherwise call swtor support when the lines are open https://answers.ea.com/t5/General-Discussion-Technical/Getting-help-with-SW-TOR-from-another-country...
