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Jordrith's avatar
Jordrith
8 years ago
Solved

Empty Server List

My PC just forced the new Windows 10 1709 update on me.  Since that update, I have not been able to play SWTOR due to an empty server list.  I am also having issues with GOG Galaxy connecting, though...
  • proxos666's avatar
    proxos666
    8 years ago

    @Jordrith

    It needs to be uninstalled for now , it is crashing and maybe the cause of this authServer.exe

    Need to work out why these are continual crashes , you can see the crashes in the reliability log file you provided.

    <Event>
    <Time>2018-01-21T08:13:32.321</Time>
    <Impact>Critical</Impact>
    <Source>CovenantEyesCommService.exe</Source>
    <Problem>Stopped working</Problem>
    <State>Report sent</State>
    </Event>
    <Event>
    <Time>2018-01-21T08:13:32.321</Time>
    <Impact>Critical</Impact>
    <Source>authServer.exe</Source>
    <Problem>Stopped working</Problem>
    <State>Report sent</State>

    Maybe worth opening a command prompt as administrator and type

    sfc /scannow 

    see if it finds anything

proxos666's avatar
proxos666
Hero+
8 years ago

@Jordrith

It needs to be uninstalled for now , it is crashing and maybe the cause of this authServer.exe

Need to work out why these are continual crashes , you can see the crashes in the reliability log file you provided.

<Event>
<Time>2018-01-21T08:13:32.321</Time>
<Impact>Critical</Impact>
<Source>CovenantEyesCommService.exe</Source>
<Problem>Stopped working</Problem>
<State>Report sent</State>
</Event>
<Event>
<Time>2018-01-21T08:13:32.321</Time>
<Impact>Critical</Impact>
<Source>authServer.exe</Source>
<Problem>Stopped working</Problem>
<State>Report sent</State>

Maybe worth opening a command prompt as administrator and type

sfc /scannow 

see if it finds anything

Jordrith's avatar
Jordrith
8 years ago

While trying to uninstall CE, we are getting the following error message:

Installscript setup launcher unicode has stopped working

  • Jordrith's avatar
    Jordrith
    8 years ago

    I was able to uninstall CE under a clean boot.  I then ran that sfc scan, and have attached the CBS file.

  • proxos666's avatar
    proxos666
    Hero+
    8 years ago

    @Jordrith

    That has repaired heaps 

    When you run it now does it say all is good or does it say it cant repair items ?

  • Jordrith's avatar
    Jordrith
    8 years ago

    It says it did not find any integrity violations.

  • proxos666's avatar
    proxos666
    Hero+
    8 years ago

    @Jordrith

    For now monitor the reliability report over the next few days and see if the errors like with authServer.exe have stopped.

  • Jordrith's avatar
    Jordrith
    8 years ago

    Good news!  SWTOR works again!  So does GOG Galaxy!

    I will continue to monitor my reliability report.  I'll also reinstall CE and see if I have any problems after I do that.

    Thank you for all your help proxos!

  • proxos666's avatar
    proxos666
    Hero+
    8 years ago

    @Jordrith

    That is good news and welcome

    May The Force Be With You

  • Jordrith's avatar
    Jordrith
    8 years ago

    Just to continue giving information, it does seem that Covenant Eyes is responsible for the issues.  After I reinstalled it, I actually experienced even more issues than before.  Not only did SWTOR stop working again, but I was unable to access certain webpages, but could access others just fine.  The CE service isn't supposed to block content, it's only supposed to report activity.

    My guess is, since this all started with the forced windows update, that CE is causing conflicts with the new windows updates.  We plan on contacting their tech support tomorrow to try to work through the issues.

    Thanks again for your help.

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