8 years ago

Errors after pressing Play

After I press play the the client the mouse gives me the thinking wheel and if i click on the client it just stop responding. I've tried messing with the refresh rate turning the bitraider on false a...

xxLiqu1d

8 years ago

I don't use anti virus or use a firewall

proxos666

Hero+

8 years ago

@xxLiqu1d

Can you post the contents of the client_setting file , just want to double check

xxLiqu1d
8 years ago
[Renderer]
AntiAliasingLevel = 3
AtlasQuality = 0
Buckets = 4
EnableSSAO = true
FullScreen = false
GraphicsDeviceId = 7041
GraphicsQuality = 4
Height = 1200
MeshLODQuality = 1
NativeHeight = 1080
NativeWidth = 1920
PerfTestFlags = 38780672
RefreshRate = 60
ShadowMapNumCascades = 6
ShadowMapResolution = 1536
SpeedTreeDistanceScale = 1.25
TextureAnisotropy = 16
Width = 1920
CodeVersionChanged = true
LastCodeVersionRun = 1
NewBucket = 4
proxos666
Hero+
8 years ago
@xxLiqu1d
@xxLiqu1d wrote:

[Renderer]
AntiAliasingLevel = 3
AtlasQuality = 0
Buckets = 4
EnableSSAO = true
FullScreen = false
GraphicsDeviceId = 7041
GraphicsQuality = 4
Height = 1080
MeshLODQuality = 1
NativeHeight = 1080
NativeWidth = 1920
PerfTestFlags = 38780672
RefreshRate = 60
ShadowMapNumCascades = 6
ShadowMapResolution = 1536
SpeedTreeDistanceScale = 1.25
TextureAnisotropy = 16
Width = 1920
CodeVersionChanged = true
LastCodeVersionRun = 1
NewBucket = 4

Can you adjust the height to read 1080 as in red and save the file and try again
EA_Kipling
EA QV Team
8 years ago
@xxLiqu1d

I'd also recommend adding this line anywhere under the [Renderer] tag:

D3DFullScreen = false
xxLiqu1d
8 years ago
still no go
proxos666
Hero+
8 years ago
@xxLiqu1d

Very odd that setting being wrong is likely to have been the cause

Can you post the contents of the client_setting file again
xxLiqu1d
8 years ago
[Renderer]
D3DFullScreen = false
AntiAliasingLevel = 3
AtlasQuality = 0
Buckets = 4
EnableSSAO = true
FullScreen = false
GraphicsDeviceId = 7041
GraphicsQuality = 4
Height = 1080
MeshLODQuality = 1
NativeHeight = 1080
NativeWidth = 1920
PerfTestFlags = 38780672
RefreshRate = 60
ShadowMapNumCascades = 6
ShadowMapResolution = 1536
SpeedTreeDistanceScale = 1.25
TextureAnisotropy = 16
Width = 1920
CodeVersionChanged = true
LastCodeVersionRun = 1
NewBucket = 4
EA_Kipling
EA QV Team
8 years ago
@xxLiqu1d Same thing here as the other thread.

We'll probably need to move on to investigating an MSInfo report from you, but that's a privacy level above what we can handle publicly.

Can you send an email to support@swtor.com with a description of the issue, a list of troubleshooting steps (you can link to this thread), run the LauncherDiag.exe and attach the TGZ files for the guys to investigate?