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I found sttray64.exe in the Reliability Monitor! Now how do I get rid of it?
It belongs to your sound driver sttray64.exe belongs to IDT Audio from IDT, its the system tray icon for your sound.
Uninstall the driver and disable sound totally and see if the game stops crashing, then go from there.
- Mistermovieman10 years agoRising Adventurer
What do you mean uninstall the driver and disable sound totally. Should I get the one from HP again? How do I even disable sound?
- Mistermovieman10 years agoRising Adventurer
I've just been able to play the game! It only crashed when I tried to adjust shadows. I guess even my driver can't handle that. Not sure what to do about sttray64.exe though.
- Mistermovieman10 years agoRising Adventurer
The game just crashed again. Do you want me to use just the HP sound card or both the driver and the sound one?
- Mistermovieman10 years agoRising Adventurer
Also, what exactly should I try to disable in the device manager? The High Definition Audio Device? Also, is there any other information I should give to HP?
- proxos66610 years agoHero+
Disable any audio devices listed to see if that crash stops
HP will need the crash reports out of the reliability monitor
- Mistermovieman10 years agoRising Adventurer
So the Cyberlink Web Cam Virtual Driver and the High Definition Audio Device.
- Mistermovieman10 years agoRising Adventurer
Would a screenshot be good?
- proxos66610 years agoHero+
Start with the sound driver and see if the crash reports for sttray64.exe stop occuring
- Mistermovieman10 years agoRising Adventurer
I played the game for a few minutes on ultra graphics with the sound disabled, and it worked perfectly! So is the solution just to update to HP's audio driver?
- proxos66610 years agoHero+
It is best to use the HP driver and if issues see HP about it , only other thing is to adjust the sound quality as linked in my post below to see if it helps with sound enabled.
it mentions switch to 24 bit 96000 Hz audio
"Right click speaker icon in taskbar > Playback Devices > IDT High Definition Codec > Properties > Advanced > switch to 24 bit, 96000 Hz."
- Mistermovieman10 years agoRising Adventurer
The sound and Video driver? If possible, I wouldn't like the video driver, as it impacts the graphics for many games.
- proxos66610 years agoHero+
Just the sound driver as that is what is giving you trouble
- Mistermovieman10 years agoRising Adventurer
I installed HP's sound driver, and my computer didn't consider it a downgrade. I played the game, and it doesn't seem to just crash randomly, but adjusting shadow quality from high to low or vice versa while in game (not in character selection) causes the game to crash, but the new setting is still applied.
- Mistermovieman10 years agoRising Adventurer
Is is necessary to install the game again?
- proxos66610 years agoHero+
- Mistermovieman10 years agoRising Adventurer
Ok, I'll try what it says tomorrow.
- Mistermovieman10 years agoRising Adventurer
I just checked today. If I have three inbound exclusions simply called "Star Wars The Old Republic," do those count? I also don't have Outbound Exclusions for them.
- proxos66610 years agoHero+
The exclusions should be for both inbound and outbound for both launcher.exe and swtor.exe
- Mistermovieman10 years agoRising Adventurer
So I should add those too?
- proxos66610 years agoHero+
Yes , this wont affect the shadow issue though
off hand this maybe a windows permission issue or a driver problem
- Mistermovieman10 years agoRising Adventurer
Are you saying the Guide won't help? I guess I'll make a new thread then.
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