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bakamur's avatar
bakamur
7 years ago
Solved

hk-51 missing

So, I've recently returned to the game after a long hiatus (just under 3 years), and started the process of sorting out the HUGE backlog of mail and such, and noticed I was missing my HK-51 Companion...
  • bakamur's avatar
    bakamur
    7 years ago

    The less-than-satisfactory reply I received from CS via email was that, despite the fact that I received these items in the mail, there were no records that I had completed the quests and received HK-51 as a companion. With a note of finality, I was given the option of paying for the access to Section X to get the quest, or subscribe. In other words, "Despite the evidence showing you had HK, we are unable to see anything else that says you did. The only option to get him is to pay. Good Day.". The entire communication reeks of money grab, and  gives me an example of why I left the game to begin with.

EA_Chimere's avatar
EA_Chimere
Icon for EA Staff rankEA Staff
7 years ago

@bakamur 

If you had HK-51 on that character (which you seem to, otherwise you wouldn't have received these mails), he should still be there, unless you started Knights of the Fallen Empire, Eternal Throne, Iokath or Ossus. If you didn't start any of those, I recommend writing to support@swtor.com or creating a ticket and asking for an investigation. Companions can go missing and when they don't come back automatically or with a quest reset, usually CS can set them as active again for you. The wait time at the moment is about 24-48 hours.

bakamur's avatar
bakamur
7 years ago

The less-than-satisfactory reply I received from CS via email was that, despite the fact that I received these items in the mail, there were no records that I had completed the quests and received HK-51 as a companion. With a note of finality, I was given the option of paying for the access to Section X to get the quest, or subscribe. In other words, "Despite the evidence showing you had HK, we are unable to see anything else that says you did. The only option to get him is to pay. Good Day.". The entire communication reeks of money grab, and  gives me an example of why I left the game to begin with.

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