This problem was supposedly fixed long ago.
I had the same problem myself. Bought the contract from the vendor on fleet, completed the little mini-quest, to get Treek as a companion, then was unable to unlock her for my other characters, as the Collections didn't show that I had "added" her.
Filed a ticket in game, and it got fixed, and fairly quickly, as I recall.
Definitely file a ticket in game. Maybe file two: one as a "bug report" so the QA folks know it's broken still (or again) and can maybe get it fixed for reals, and one as a "character issue" so someone in CS will see it and get your Collections fixed so you can claim her on your other characters.
I have the same problem (legacy 40+, bought the contract for credits, it does not allow to my unlock it for other characters for 700CC in collections. I've logged on/off multiple times)
How long does it typically take for them to reply? It's been 48h for me, and this is the first major issue that I've had, so I don't know what to expect. (Steam's support is terrible, and a *month* is a good response time).
Should I just be more patient?
