.To respond Times, I would say normally under a week, pleas remember such unconventional things like weekends and working hours, at the moment my best guess would be up to two weeks
I don't really expect a quick resolution to my problem in the middle of an expansion release that has a few bugs in it.
Okay I lie I want it now 🙂.
But it had been over a month with no posts to the thread so wanted it bumped and/or see if others had clues on getting it resolved through customer support.
Bump.
I am facing same issue. Raised ingame ticket on 7th of November but have received no reply yet.
The funny thing about my case is that i can purchase Treek for 300K for other character but it still says that it is not part of my collection and i cannot unlock Treek for all chars via CC
After a month and a half and three tickets the Mercenary Contract in now in my Collection.
The first two tickets were closed with in days with form letter auto responses. The first said it was a bug in game and needed to be fixed in a future update. The second made reference to legacy unlocks and that it took time to sync to the account.
For the third ticket I changed tactics on what I said in it. I choose the ticket category "item/loot" instead of companion that I had been using previously. I realized my problem was not with Treek but with the contract item. Second I listed only the bare minimum information. While good info for a bug report, where you got the contract is of no use to Customer Service. Instead I said I purchased, used, and received Treek from the contract but it was not in my collection and it had been over a week. After several days with no response to the ticket I took that as a good sign that it was in queue for a human to look at eventually. Three weeks later I got an apology note from Customer Service and the Contract in collections so I could buy the unlock for 400CC.
