I did a server transfer on 10/22 and it said the transfer succeeded, but when I go to the target server my character isn't there. I go back to the original server, it isn't there either. It isn't on any server. What happened? I put in a ticket immediately after it happened and they haven't responded yet. What can I do to get my character back?
I'm sorry this happened. Unfortunately the in-game ticket you submitted would be the only way to get this fixed, not something they would be able to fix via the forum. A response for your in-game ticket generally takes 3 - 5 business days normally for a response. It may take longer due to 4.0 release and they may be backed up on tickets but you would need to wait for that response.
Same thing has happened to me just recently on 12.12.15 I really am afraid to wait for the in game ticket response. I recently waited a month actually few days more then that for one to be replied to then was informed that too much time had passed for them to be able to accurately investigate the matter. That was followed by a thank you for being a subscriber and some other auto jargon about how sorry they were it took so long but 4.0 has them backed up ect ect. The missing character issue is just to large of an issue to run into a similar response.
