Forum Discussion

zeinus's avatar
2 years ago

No support

I tried to subscribe and I get the message: There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support for further assistance. 

Cannot contact support because I am not a subscriber, there are no phone lines for support in my country, EA support says they do not have the tools to help me, and I cannot contact the game team. So what can be done? Why does it seem like EA doesn’t care about this game? I also tried to buy the Deluxe Pack with 60 days of subscription, but I can’t redeem it because I get the same message.

1 Reply

  • EA_Rtas's avatar
    EA_Rtas
    Icon for Community Manager rankCommunity Manager
    12 months ago

    Hey there @zeinus 

    You absolutely can contact support directly even if you're not a subscriber.

    Follow the steps outlined here to get in touch with SWTOR support and they'll look into the issue for you.

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