Please Start Making You Customer Support Team Do Their Job
Honestly I don't know why I even play SWTOR anymore, I haven't been a subscriber/player for very long, I've had an account since 2008 but was unable to play the game, now that I have been able to, I have been subjectified to harassment, scrutiny, discrimination, bullying, awful game playing experience with consistent bugs, consistent spamming for illegal yet legit cheating for credits, etc. Oh I know why I play cause I invested money into this game buying subscriptions and Cartel Coins.
The Customer Support team's consistent suggestions of posting on a forum, only to get scrutinized by the player base is not helping your game in anyway shape or form. This is when you call by number of put in an in-game ticket.
Cheaters, harassment, pretty much anything that violates the terms of service, are completely ignored by the CS, I'm not playing a game to come back and see someone who has violated the terms of service to still be on the game, they need an immediate account ban, that's how it needs to run, no warnings, no nothing, immediate ban.
The forum on the official website needs to be shut down, or made better, posters on the forum should have the ability to make their topics read only, only able to be replied to by forum moderators, or where they approve what replys get posted to avoid scrutiny, etc. Also, if a forum user puts someone on their ignore list, that person should not be able to see any post from the user, I don't put someone on the ignore list to have them keep being able to see my post, it's called "ingore" for a reason, same if this happens in-game on chats.
The point is you're not doing your jobs to make this game a safe, user-friendly enviroment.
Consistent bug issues, not testing materials before putting them out, etc. also is a digusting. The fact that your developers are putting out faulty patches that break several in-game stuff that is not even related to the currently released content raises a lot of questions as to if the developers really know what they are doing, I'm not expecting every patch to be perfect but it's pathetic when every new chapter of the newest expansion has something that breaks older content in the game, Knights of the Fallen Empire has had nothing but these issues since its release.
You really need to step up your game, you're looking like a money-hunger business that cares nothing about their customers.
I'm a subscriber, I pay for my game, no one else does, I shouldn't have to put up with half of what I do. Trust me I'm not refering anyone to your game nor will I until these issues are resolved. You want more customers, then satisfy this customer. Thank you.
