Re: Account e-mail permanently deleted
Have you tried to re-create your email account that you used to have? Also if it was with like Gmail, you can try to contact them to recover it or recreate it.
Forum Discussion
7 Replies
As a security measure Gmail does not restore old accounts.
The address can never be restored or remade.
I can verify that I am the owner of the swtor account by numerous other means though.
yes we are both in the same boat here johnny I proved I owned the account to ea and they let me change my email and got back into my account but swtor refuse to listen to any of it.. when we try to contact swtor customer support they redirect us back here to EA which EA have done there bit updating my email for me. even if we had an email to contact swtor would be greatly helpful but I keep getting told to phone the customer helpline and it is them who are refusing to help me they basically told me if you have lost your email you have lost your swtor account. I think this comes down to the free to play aspect they are making more money through the cartel market they don't care about loyal paying subscribers anymore. im going to try and contact EA again through email if we keep getting redirected here by swtor.com for support surely then EA can get us back into our game accounts.
Denys.
- @denys79 This is complete bs if this is the case.. I just posted the same problem and noticed others were in the same boat as me.. Stupid gmx email is deleted and unrecoverable and tied to my main account.. I have all the login credentials and even the 3 security answers.. why are they sending an email code if I have all this info?
- @vaalix ive been going round in circles since Thursday evening I even mentioned my security questions but he didn't care all he kept saying was if you cant access your locked email I cant help you. the only thing he helped me with was cancelling my subscription which was a HUGE slap in face for the loyalty ive shown this game over the years.
denys Damn, so no progress on getting your account back?
Are you saying you had an active sub but they still wouldn't let you verify you are the owner of the account???
That goes beyond ridiculous.
- @johnnygunman it turned out to be the person i was speaking to who didnt really want to help. last night i got my account back through talking to a different cs rep who was very helpful. took about 25 mins to go through all the security stuff so dont give up on it like i nearly did keep trying.
denys. I don't know if I can face calling cs again, it's expensive and I can only call between midnight and 9am local time which is really inconvenient.
Plus for me I think the only way the verify I'm the owner is by emailing documents.
