Seems like a very similar issue to what I am having but regards KOTET Chapter 9.
See my thread.
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Well a CSR did contact me the very next day and what they suggested was spot on and worked, their name was Alexandra.
What my issue was that I had started by mistake, Chapter 01 of KOTFE despite the fact I had completed it previous, the game still thought that Senya hadnt yet made an appearance in the story and so it wouldn't spawn her in later episodes of KOTET. Now I've done a fair share of games coding (Scripting) myself and I know how hard it is to plan for ever single issue when you have a branching story with many paths as bioware do in their RPGs and MMOs, all's forgiven 🙂
Anyway if you have any older episodes you are replaying then finish them first and dont start any more. I mean if it had happened on other chapters or I have made other choices then this wouldn't have mattered but with my game state it was game breaking regards progress in KOTET.
Not sure it will help the OP but his/her issues sounds just like the one I had.
Thank all.
