Re: Character Problem

Hey there - sorry to hear about your issue. Since it has been such a long time since submitting a ticket, I have an alternate suggestion that has helped me with this issue over the years.

First and foremost, have you been able to log onto any other character and successfully load in?

If not, given the amount of time, my normal fix for this situation consists of two very basic adjustments.

First, do you use any tools to clear your cache etc? If not now would be a great time to do so.

If so, go ahead and head into the swtor files. I usually find that if I delete the config file, it lets me back in.

If none of these work, and time is still ticking, there isnt much preference to keeping the game installed. I have reinstalled with similar issues and after a reinstall, it allowed me to log on my heroes without any issues, though having to reset the preferences etc. Given that it may take a few hours, this can be preferable to several days, or weeks waiting for a response.