Re: Steam subscription not working.

I bought both a 60 day subscription through steam, and its not showing up on my game that im subscribed.
My account name is "thehunterdt", and my transaction ID is 3319763964601066158.

Thanks

@TheHunterT 

flagged to check the account for issues, for the steam purchase you will need to email uncropped screenshots per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message

@TheHunterT 

To fix the account You need to reset the password on the linked EA account that has been disabled and wiped, that account used the same Gmail email used on your swtor account

use the following link (insert the swtor gmail email) to reset the password then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

when i checked they didnt have an email from you yet with the screenshots, let me know when sent and i can recheck, but they cant add the gametime until the above is also done

where do i send my email with the screenshots?

@TheHunterT 

email is detailed in the sticky at the top  https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message

support@swtor.com

@proxos666 

It appears I'm having the same issue.  I sent uncropped screenshots to the email specified in the sticky post as well.

Thanks!

Disregard!  There was just a slight delay

@proxos666 

@proxos666Hello. More than 12 hours ago I made a purchase of 30 day sub on SWTOR through steam / PayPal, the purchase in the same second was approved by paypal, steam and my bank account, but I`m still not a sub. Yesterday 40 minutes after purchase I sent email to [edit: email address removed] and still nothing.

account : *******
email ....@hotmail

Transaction ID : 58766903567********

EDIT - I remove my account name and rest of ID transaction due to privacy preferences, but I`ll still leave here to help others with updated info.

UPDATE - They just emailed me back, fixing the issue.

@xKhaozs 

you will need to email uncropped screenshots per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message

when an account is disabled , no gametime can be added to the account from any source including steam

checking the account for issues

@xKhaozs 

seems the account is active now, and they have an email from you

edit: gametime has been added 

you do need log out and back in again 

Hello, could you help me? I bought a 30-day subscription through Steam and it still hasn't been activated. I have the Steam account linked to my swtor and I bought it from the game.
I already sent the message with the captures to the email but they still haven't answered me

my swtor user is jerikoz
Steam ID: 76561199479806763
Transaction ID 5425204493369218827

my steam email, swtor is the same one I use for this site

@jerikoz 

support have your emails however the steam id screenshot has been rejected so you need to re email a screenshot showing the steam id per the sticky https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message

To fix the account to you also need to reset the password on the linked EA account that has been disabled and data wiped, that account used a "Hotmail" email

use the following link (insert the "Hotmail" email) to reset the password then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

That hotmail email had to of been used on the swtor account previously

Ready, I took the screenshots again as shown in the guide and I just sent it to swtor support.

And about the email, is it damaged? The only hotmail email I used was years ago and I changed it in 2014 since it was impossible for me to recover it since my uncle who was my alternative contact died in 2013 so it was impossible for me to log into his account to recover mine, and I played with this account for years and he has never told me that it has been damaged

edit: Delete the previous response to post a screenshot of the email change

@jerikoz 

the linked ea account is likely using the hotmail email used to create the swtor account, changing the email used on the swtor account does not change the email used on the linked ea account

It is not the email used on the swtor account nor the email used on the ea account your posting on now 

to update the email used on that ea account you are best to call swtor support on monday when the lines are open , they can help update the email used on that account 

swtor support are unable to add any gametime to that swtor account until this is sorted 

numbers and hours are listed in https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message

@proxos666 I just linked my steam account and this account, I didn't realize that it wasn't linked

Is there any way to avoid losing that subscription? How to create a new account and link it to Steam?

edit: 

Can someone give me the exact number I should call, preferably one where I can speak Spanish from Venezuela or Colombia or internationally?

@jerikoz 

all phone numbers are detailed in https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message

all external countries are pointed to the UK english line , you can have someone talk on your behalf if they can speak english better , as long as you are there to respond to security questions

so  0044 208 1969 890 (Support available Monday- Saturday from 14.00 UTC - 23.00 UTC)

I have the same problem !!!

@AtheranFnA 

swtor account displayname ? need this to check the account for issues

you will need to email uncropped screenshots per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message

I have already sent the email with the screenshots they request. I was able to read it after writing in the forum. I apologize for that. My account name is franconahuelale

@AtheranFnA 

have flagged to check your account for issues with support and they have your screenshots ok, response will be in about 6 hrs when support are online for the day

@AtheranFnA 

Support have your email in the queue but the below will need to be done to add the gametime

To fix the account to you also need to reset the password on the linked EA account that has been disabled, that account uses the same email you have on the swtor account

use the following link (insert the "Swtor" email address in the link) to reset the password then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

Let me know when done and i can follow up if needed

Thank you for all your help, between you and the support emails I was able to resolve the problem.

For future users, I clarify that the problem existed in my EA account, it was disabled.

Thank you so much ! I am wa