Forum Discussion

Re: There is an issue with your Electronic Arts account

@Moepod01 

Your swtor account has been disabled for purchasing, this is due to the linked EA account has had its data wiped due to long term inactivity

The linked EA account was created at the same time as the swtor account was created , and will likely use the email address used on account creation ( this is most likely the case unless you have changed the email on the EA account previously)

If you have access to the email address used to "create" the swtor account , then use this link to reset the password on the linked EA account and then login on that account to get it restored.

Let me know if you think you have sorted the account and i can recheck the account 

if you have no clue and cant get this sorted then you will need to call swtor support when the lines are open and they can update the details on the account for you

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/48...

3 Replies

  • Moepod01's avatar
    Moepod01
    4 years ago

    Hello @proxos666 , thank you very much for your help. I have reset the password on that EA Account that is linked to SWTOR.

    Nice to know, that i have two of those lol
    Is there a way to link the two EA Accounts? All my other EA Games like Dragon Age are linked with the Account i am using to write to you.

    If not it is no biggy, i just like to keep everything neat and tidy.

    Cheers

    Julia

  • proxos666's avatar
    proxos666
    Hero+
    4 years ago

    @Moepod01 

    glad to hear you are good now 

    as to the ea account unfortunately you are best to leave them separate 

    merging the ea accounts is essentially closing that EA account linked to swtor and see https://help.ea.com/en-gb/help/account/close-ea-account/  so if they stuff it up it gets messy real quick

    This will permanently break your Pogo or SW:TOR account. We cannot restore Pogo or SW:TOR accounts when this happens

  • And it worked perfectly...i already took out a subscription.

    Thank you so much.

    All the best

    Julia

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