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Anonymous's avatar
Anonymous
9 years ago
Solved

serial number swtor app

Hello I'm trying to logging into my swtor account but the app is asking me for a serial number but i can't find it and due to that i cannot get my security key. also i did not download the game through origen but through the official page just in case is relevant.

  • @OverlordSamael

    Have you added a security key app to your account before and your trying to add a new one or trying to add it for the first time?  The serial number is given to you when you log into swtor.com and add a security key to your account.  If you haven't added it before then you don't need to fill that out when you go to login.

    If you have added one before you'll need to remove the existing one before you can add a new one.  To remove the existing one just enter your Display Name, Password and then leave Security Key blank, click login.  On the next screen click "Forgot your security Key" to then receive an email to remove it.

3 Replies

  • Belgorad's avatar
    Belgorad
    Hero (Retired)
    9 years ago

    @OverlordSamael

    Have you added a security key app to your account before and your trying to add a new one or trying to add it for the first time?  The serial number is given to you when you log into swtor.com and add a security key to your account.  If you haven't added it before then you don't need to fill that out when you go to login.

    If you have added one before you'll need to remove the existing one before you can add a new one.  To remove the existing one just enter your Display Name, Password and then leave Security Key blank, click login.  On the next screen click "Forgot your security Key" to then receive an email to remove it.

  • That doesnt worlks you are forced to placed one or you cant bypass that page.

  • EA_Kipling's avatar
    EA_Kipling
    Icon for EA QV Team rankEA QV Team
    9 years ago

    @nator316

    Are you having trouble attaching a key to your account? If you're having trouble with the app, you may need to re-install it, and if you're having trouble with the serial number not displaying on the website, you'll need to make sure that Flash is enabled in your browser.

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