Stuck On Loading Screen
I played SWTOR Friday morning (11/01/2024), but the game got stuck on the loading screen when I went to play Friday afternoon. A couple of times the game went to the server selection screen, but I go...
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I have emailed swtor support and got 2 replies from them. They had me attach dxdiag report, Microsoft System Information Summery, a developer.log file and my SWTOR account names in a reply email message. They are going to investigate the problem further.
The recent attacks relate to the login server so people cant login on the launcher so there are a few recent posts of unable to login, you can login ok though
Can you tether that computer to a mobile and try using the mobile gsm network to be sure its not an issue with that ISP
It is possible of a net issue but at present i dont see any other posts recently that has the same issue as you with the loading screen
so not sure who are the people you are referring too ?
Edit : getting to the server select page and unable to select a server can also be a sign of a banned swtor account due to chargebacks on steam, although initial loading screen should be fine to server select screen
I subscribed 10/21/2024 from swtor dot com.
I haven't purchased a subscription from Steam. I haven't had to dispute a transaction subscribing to the game.
If I get to the server select screen, I am able to select the servers that I play on and see how many characters I have on each server. I clicked on each server to login to the server, I wait 15-20 seconds, then I get a connection error.
I have pressed the print screen to take a screenshot of the "connection errors", but I don't know where they go to or if the screenshot succeeded. I don't have swtor in the documents folder where the screenshots go.
connection errors can also occur when a net issue is happening, where that issue lays is generally indicated by the number of people affected
If you get lots of posts then its likely a server issue or a region, if there is only one or two people then it can be defined down to a particular ISP
this is why it is important to test that computer on another internet connection, this will verify it isnt an issue with that computer if the game works ok on another connection
Edit a VPN may help if the issue is net related
The post at this link has the common server error screenshot in the first post , in that case it was a server ban, but the same message can occur with communication issuesThat's not the server error I got. The error I got said "A connection error has occurred, if this problem persists, please visit www.swtor.com/support to contact our Customer Service Team". The error I got showed up after attempting to login to the server. I found the picture online, but that is the error I am getting.
Tethering is not set up with our mobile phone provider.
