Sub dos not work for SWTOR

Hi There

Payed for 1 month sub. But is does not work.

Payment was done, it was debited to my account. but on EA side, my account still did not apply for and sub account.

Please look at it.

Awaiting responds.

My ea username is serrenom

My swtor Display Name is serroturkio

Im subscribing via swtor.com , not a steam user.