be sure to email per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
just be aware the screens you have here , the Captura de pantalla( 1 ).png is invalid
Whats wrong with it? I just canceled it because i didnt want the monthly renewal
Also i already sent them like 3 emails and they still havent replied :/ i honestly now dont know what to do i think i lost my money.
you need to show the purchase made , not the screen showing a cancelled subscription , all that shows is you cancelled the sub
The screenshot shows it says it should be active til may 8 i buyed it and should be active the point is i spent the money, and didnt receibe my suscription in game
All i did was pay the 30 days sub and as soon as i buyed it disabled the monthly renewal. So i should have my sub active but it isnt the case. As i said in my 4 emails and 2 posts in this site.
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