Support said the sub is active now , so that is good to hear
I have to called them up? I have no idea how since im from Thailand.
I sent an email to @ swtor support is that not enough?
oh god, why is this a problem.
There is an issue on the account that caused the steam time not to apply to the account , you need to call to resolve that issue
maybe try using skype or similar to call , you still need to provide the screenshots so they can add the gametime once the account is fixed
I'm having the same issue too.
My game tag is AssassinLVL
You will need to call swtor support when the phone lines are open to fix an account issue on that swtor account
https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/48...
also email per the steam purchase in https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/...
check they have your email when you call to fix the account , if not ask to upload the screenshots to a case whilst on the phone
Hi @proxos666
I have a problem with the subscrition i made the purcharse in steam but after 12 hours still do not work.
Account: Hakkonen
I am trying to call SWTOR heldesk but there are just German and French available.
Regards
no need to call , but you do need to email per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
the email you sent does not have the correct proof of purchase needed
I have called them and all their lines are busy and there isn't even a hold, it just hangs up.
Since my subscription was gifted I cant even go through with the support ticket since it needs 3 screenshots.
Why is this even an issue and why do they make it so hard to fix, I would really like someone to actually help please.
My account name is XOdinX and I would really appreciate it if I got some help.
As to the phone lines they are presently closed , they are open during the listed hours in https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message
anyways your account is flagged to be checked and if they see your steam email , response will be in about 8 hrs when support are online for the day
Your email is there however they cant add the gametime due to an account issue
You will need to call swtor support when the phone lines are open to fix an account issue on that swtor account
https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/48...
hi i am having this issue as well bought a sub on here and on steam in game name @FreeSmokeTV help would be appreciated
Support said you are all sorted now , was added about an hour ago
I am having the same issue I send it 8-9 days ago and it still hasn't been added.
AcKingConnor is swtor and I send it 4 times to customer service and yet it still hasn't been fixed. I did send the right pictures and yet swtor support is playing games.
I had to get it from swtor store which works but the steam one still hasn't been updated and it's been over two weeks now.
Be sure to email per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
edit: when i checked they coudnt see an email from you , if you want to know its arrived ok , let me know when you have sent the email
i just bought 60 days game time via team but still im pref account my subs didnt get activated help would be appreciated and yes i sended proof of bought product to shared support mail my account name lghtsaberQt
I subbed again after accidentally cancelling my sub except on the site it still says I have 0 days left
swtor username ?
In game I'd : Zarondemerof
