Forum Discussion

2 years ago

Subscription thru Steam

Sub from steam not coming thru. I purchase subscription thru steam but havent received sub status ingame. please someone guide me how to solve this issue

proxos666

Hero+

2 years ago

@Syto-Akira

account is ok , however support cant see an email from you with the steam screenshots , has that been sent using the email you have used on the swtor account ?

Syto-Akira

2 years ago

@proxos666 yes...

proxos666
Hero+
2 years ago
@Syto-Akira

if using a different email its always worth including the swtor displayname so they can link the email to the right account
- Syto-Akira
  2 years ago
  heres my email and to my recollection i did use the email i register in swtor.
  so do i need to resent the email with the displayname?
  - proxos666
    Hero+
    2 years ago
    @Syto-Akira
    
    Those screenshots are too cropped to be valid , resend uncropped screenshots as shown in the sticky
    
    https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
    
    edit: swtor have changed tools recently, so can search for the swtor email manually, so including the username helps
    
    and yes that is your swtor email my bad 🙂