take the system to a clean boot see if it persists , don't forget to return back to normal boot.
Just want to check if this actually has any affect on this error
is there any errors codes appearing ?
in the game folder is a log folder can you attach the recent launcher log
2015-10-23 09:04:50 ERROR JavaScript Error: Uncaught TypeError: Cannot call method 'minimize' of undefined
URL: http://127.0.0.1:49735/app/phoenix/src/view/ui.js
Line Number: 1
2015-10-23 09:04:52 ERROR JavaScript Error: Uncaught TypeError: Cannot call method 'beginMove' of undefined
URL: http://127.0.0.1:49735/app/phoenix/src/view/ui.js
Line Number: 1
2015-10-23 09:04:53 ERROR JavaScript Error: Uncaught TypeError: Cannot call method 'beginMove' of undefined
URL: http://127.0.0.1:49735/app/phoenix/src/view/ui.js
Line Number: 1
2015-10-23 09:04:54 ERROR JavaScript Error: Uncaught TypeError: Cannot call method 'beginMove' of undefined
URL: http://127.0.0.1:49735/app/phoenix/src/view/ui.js
Line Number: 1
Ensure launcher.exe is in the exception lists for the antivirus , which do you use ?
ensure the game shortcut is running as administrator
the launcher uses the chromium framework and uses javascript much like a web browser and can be affected by AV settings related to web browsing
Check the AV and Firewall first if that fails try using the repair utility here
