Thank you for your reply.
I have set the time on my ipad to the exact time of my time zone (via time.is), with an accuracy of approx. 500ms. Now a strange thing happened: instead of showing "wrong key" or something like that, the error message now is "Sorry, we couldn't find your code. Try again?" (website in english) - on the german website version "Wir konnten deine Seriennummer leider nicht finden. Erneut versuchen?", which, strangely, translates more to something like "We couldn't find your serial number. Try again?".
Now i am pretty sure that my account name (derived from e-mails i have gotten from swtor a long time ago, which mentioned my account name - because i have forgotten it in all those years) is correct, because if i enter the wrong combination of account name and password, i get the error message "LOGIN FAILED". If i enter my account name and my password, it asks for my security token instead, which means i have the correct combination of account name and password.
Again: Is there any other method of contacting support? Or maybe support can contact me via private message here or whatever... it gets increasingly frustrating that no option mentioned in support articles work and the only (!) solution provided is "call support". Besides, how would deaf players handle this?
But nevertheless, my frustration is not directed at you, EA_Kipling, i appreciate your effort to help me.
EDIT: This authenticator can still be used, right?: https://itunes.apple.com/us/app/star-wars-the-old-republic-security-key/id996685033?mt=8
EA QV TeamI had a look at your SWTOR account and I'm afraid the only way to sort this out is over the phone with our Customer Service advisors. You can nominate someone to call on your behalf, but you will need to be present for the call.
I can't go into details, but I can see you have the original version of the Mobile Security Key app on your account, but you seem to have the new 2014 version of the Security Key App on your phone, and these are incompatible with each other. There's also a specific reason why you can't simply use the "Lost your Security Key" feature, but again I can't go into details. Essentially what you're looking to do is to remove the Security Key from your account, and re-add it again.
Replace "I can't go into details" with: "The system sucks, we've brought it up at a meeting but people shoved us aside and we're pretty frustrated about that"
