EA QV TeamI had a look at your SWTOR account and I'm afraid the only way to sort this out is over the phone with our Customer Service advisors. You can nominate someone to call on your behalf, but you will need to be present for the call.
I can't go into details, but I can see you have the original version of the Mobile Security Key app on your account, but you seem to have the new 2014 version of the Security Key App on your phone, and these are incompatible with each other. There's also a specific reason why you can't simply use the "Lost your Security Key" feature, but again I can't go into details. Essentially what you're looking to do is to remove the Security Key from your account, and re-add it again.
Replace "I can't go into details" with: "The system sucks, we've brought it up at a meeting but people shoved us aside and we're pretty frustrated about that"
