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The same problem. The subscription was purchased via Steam.On January 29, 2023, money was debited from the Steam wallet for 180 days of subscription, but the subscription in the game was not activated. And before that, everything worked fine for more than a year.
Steam ID:janjansen22
EA ID:NooB_Sai_IBOTI
Display Name: MisterioAlex
Accounts are linked
Be sure to email screenshots per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
have flagged to check the account for issues , response will be in about 11 hrs when support are online for the day
- proxos6663 years agoHero+
Support said they cant see an email from you , was one sent via the email associated with the swtor account ?
- 3 years ago
Good day. Also have bug with steam subscription. Please help me. Already reset EA password. Account RusErlick.
- 3 years ago
Sorry, I was busy at work. All screenshots have been sent to [edit: email address removed] . The support team can check.
- 3 years agoSorry, I was busy at work. All screenshots have been sent to [edit: email address removed] . The support team can check.
- proxos6663 years agoHero+
Glad to hear gametime has been added
if not done so yet you need to cancel the swtor subscription in your steam account , it can be repurchased when the gametime ends
- proxos6663 years agoHero+
Glad to hear gametime has been added
if not done so yet you need to cancel the swtor subscription in your steam account , it can be repurchased when the gametime ends
- 3 years ago
Steam subscription is not working.I added money to my wallet, tried to renew my recurring one month subscription and it says it can't be processed even though I have enough money in my Steam wallet.
SWTOR acc name: ezdarken - 3 years ago
Hello, i have sent the email with the screenshots requested, is there any way to fix the sub from not going trough permanently?
SWTOR username: Ebinhovdloca - proxos6663 years agoHero+
Support have your email in the queue for an agent , can only recommend if the steam purchase fails , cancel that subscription , and repurchase on swtor.com or steam when the gametime ends that support adds to the account.
- 3 years ago@proxos666
can you help me, subscribe me today for 1 month, my swtor account is: ksareas
and I had everything linked and the subscription doesn't take me, I don't know what else to do. - proxos6663 years agoHero+
Be sure to email screenshots per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
have flagged to check the account for issues , response will be in about 12 - 13 hrs when support are online for the day
- 3 years ago@proxos666 They already solved the problem for me through the e-mail thank you very much
- 3 years ago
Hello, I recently bought a subscription on Steam and I'm still free to play.
My Steam account is linked to my SWTOR account.
My SWTOR display name is tyralordk
- 3 years ago
Hey, bought a subscription today via steam but still a f2p player.
SWTOR account login : qFlorymaNp
Steam login: mcrjthegodAll screenshots was sent to support mail
- proxos6663 years agoHero+
The linked EA account has been disabled and had its data wiped , you will need to call swtor support when the lines are open , they can help you restore this account
- proxos6663 years agoHero+
Gametime has been added to your swtor account
if not done so you need you need to cancel the swtor subscription in your steam account , it can be repurchased when this gametime ends
- 3 years ago
Hello, I have same problem. Bought a subscription on Steam and I'm still f2play.
My Steam account is linked to my SWTOR account.
My SWTOR display name is xLenyx
- 3 years ago
SWTOR ID: tyralordk
I contacted support by phone and I got told that I need to contact swtor support by email to restore my EA account, but in a previous email they told me to contact phone support because by email they cant do that???
I'm honestly getting sick of this. I contacted support a total of 5 times.
I know my old EA account was disabled, so why I don't get any help with it?
Won't be easier to link my swtor account to a new EA account? I think I provided more than enough proofs of my purchase and ownership on email.
- 3 years ago
Bought a subscription on Steam, but its not activated in game.
Accounts linked, send an email at SWTOR support but there was no answer (Email is send from adress used with my SWTOR account).
SWTOR username is Quatronnix - proxos6663 years agoHero+
You will need to call swtor support when the lines are open to fix the account issue you have
also when checked they had no email from you , so you will also need to email screenshots per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
- proxos6663 years agoHero+
You need to call swtor support when the lines are open to fix an account issue that is preventing the steam gametime being added to your account
this issue cant be fixed via email or a public forum https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message
- proxos6663 years agoHero+
glad to hear gametime has been added
if not done so yet , you need to cancel the swtor subscription on your steam account , it can be repurchased when the gametime ends
- 3 years ago@proxos666 If I create a new swtor account and I linked to Steam could the gametime be addes to this one?
- proxos6663 years agoHero+
Yes if you link the steam account that made the purchase to a new swtor account , you will need to email the screenshots using the new email address on the new swtor account
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