Swtor STEAM subscription not working

Ok I reset the password and logged into the account. Is there anything else I needed to do?

@BodanTheMan91 

swtor account displayname ?

UK line opens in 3 hrs

@Drewcifer178 

support have added the gametime , you will need to relog

if not done so yet , you need to cancel the swtor subscription on your steam account , it can be repurchased after this gametime ends

@BodanTheMan91 

Support said the account is fine , they also cant see an email for the steam purchase , but if it was sent from an email address different to what is on the swtor account , they wont be able to tell its in the queue

edit: support can see the email was handled now and you have the 90 days added so thats good to hear

Hey @proxos666 , I took some time off from the game but left my subscription renewal from Steam running non stop and when I decied to log back on today (March 16th), the game was prompting me to subscribe again.

I went to my account info to check and I was billed back on February 18th, so I still have a few days to spare before the next cycle.

I took some screenshots and described the situation to send to the support e-mail there is in another helping post of yours. I'm sending through the same e-mail registered on the account.

The account / display name is Haggardbr.

Update. i talked to customer service and they said my account was disabled. so everyone needs to know if your account is activated. follow the mod's guide to the T on sending screen shots as well.

any updates for my game time?

@uberpower 

edit: ok displayname is uberpower 

I will need the swtor displayname to check with support , however i wont get an answer now until Saturday , this is due to a holiday in ireland for the support team.

@xTuffman 

cancel the swtor subscription in your steam account until this is resolved , this is to stop it continually failing 

it will be saturday before i have a response here due to support have a holiday , the english phone line will be open however during the listed hours

@uberpower 

gametime has been added to your account 

if not done so yet , you need to cancel the swtor subscription in your steam account , it can be repurchased when the gametime ends

@xTuffman 

glad to hear gametime has already been added to your account 

if not done so yet , you need to cancel the swtor subscription in your steam account , it can be repurchased when the gametime ends

can you give me step by step instruction on how to cancel the subscription on steam?

@uberpower 

see https://help.steampowered.com/en/faqs/view/726E-E811-168F-0D9E#:~:text=to%20your%20cart.-,How%20do%20I%20manage%20or%20cancel%20my%20Subscription%3F,until%20the%20paid%20plan%20expires.